Samsung SSSP4/5/6 - Troubleshoot your network

  • If a screen loses connection to the network, It will bring some issues. The most obvious problems are that content does not update or that widgets do not work as they should. But calm down, we'll solve it. Below are 2 guides on how to get your network up and running. One for wired connection and one for wireless connection

    Wired Connection (Ethernet)

    If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power off and then power on on the remote 

    2. Check that all cables are properly connected into the screen.

    3. Check the hub, switch or router that the player is connected to. and  verify that it has a connection to the mediaplayer. 

    4. Verify that the network settings are correct by navigating to:
      Menu > Network > Open Network settings
      Choose Ethernet and follow the on screen instructions. 

    5. If the screen have a connection to the network but doesn't update with new content.
      Navigate to Home > URL Launcher settings > Install Web App. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)

    6. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or Screen ID verification. Contact your local It-Technician. 

    7. If it still can't access the internet after point 1-6 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)

    Wireless Connection (Wi-Fi)

    If 3 green circles appears on the screen when it starts up in Health Status,the media player's network have connection to our servers and the problem should be solved.

    1. Restart the screen. You can do this by pressing power off and then power on on the remote 

    2. Verify the connection by pressing Home > Network status. The screen will perform a test of the connection. 
      This can be an indication of the location of the problem.

    3. Verify that the network settings are correct by navigating to:
      Home > More settings > Network > Network setting.
      Choose wireless you want to connect to and follow the on screen instructions. 

    4. If the screen have a connection to the network but doesn't update with new content.
      Navigate to Home > URL Launcher settings > Install Web App. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)

    5. If the screen still can't access our servers i may need to additional configuration Static IP-adress, proxy, or Screen ID verification. Contact your local It-Technician. 

    6. If it still can't access the internet after point1-5 a IT-technician needs to verify that port 80 and 443 is open to the ip range 192.165.76.0/24 - 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)