Common error messages

  • Suddenly it happens!

    On the screen is pure Greek and you barely know what to do. But no worries! We have collected the most common error messages, what they mean and how to solve them quickly and easily.

    Should it still be the case that you still need assistans you are of course welcome to contact us and we will help you!

    Error message:
    It means:
    What to do:

    Invalid access token

     

    Contact support!

    No active data There is no content uploaded in the playlist. You need to upload content to the playlist.
    No available data No screen layout is connected to the media player. You need to connect a screen layout to the media player.
    The player has no channel or region connected No screen location is connected to the media player. You need to connect a screen location to the media player.
    Could not aquire activation code This usually means that the wrong version of PLAYipp has been installed. Check that the correct software has been installed to the correct screen model.
    3 green circles but no activation code This usually means that the screen clock is set incorrectly. Review the screen settings for the watch and set it correctly.
    Samsung & LG: Could not download app  This usually means that the screen clock is set incorrectly. Review the screen settings for the watch and set it correctly.
    Playlist locked A change has been made to the playlist for the selected screen that has not been confirmed by the user. The user needs to confirm the changes and publish the playlist.