Common error messages
Suddenly it happens!
On the screen is pure Greek and you barely know what to do. But no worries! We have collected the most common error messages, what they mean and how to solve them quickly and easily.
Should it still be the case that you still need assistans you are of course welcome to contact us and we will help you!
Invalid access token
The token to the key is need to be refresh
Contact firstname.lastname@example.org with the screen id displayed on the screen
No available data No screen layout is connected to the media player. You need to connect a screen layout to the media player. Could not aquire activation code This usually means that the wrong version of PLAYipp has been installed. Check that the correct software has been installed to the correct screen model. Samsung & LG: Could not download app This usually means that the screen clock is set incorrectly. Review the screen settings for the watch and set it correctly. ERR_INSTALLING Could not install APK-files for apps Factory reset screen and install apps again ERR_INSTALLED You already have the software installed Start playipp luncher instead. ERR_NO_SYSTEM_ID Could not resolve mac address Factory reset screen and install apps again ERR_NO_AVAILABLE_DATA No available data Check that the correct layout is connected and something is published to the playlist ERR_NO_NETWORK No network Check the network connection to the screen/player ERR_WAITING_FOR_SERVER Waiting for server to prepare content Wait a few minutes ERR_NO_ACTIVATION_CODE Could not acquire activation code Factory reset screen and install apps again Deprecated Screen Media Player will soon reach end of life Contact playipp (email@example.com) or your reseller for mor info
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