"I've added a video to one of my playlists but I can't hear any sound. How do I activate it?"

The sound is muted on every area in the layout by default. To activate the sound follow the steps below:

1. Select Signage in the main menu, and then choose Sceen layouts
   
   
   
2. Click on Edit layout on your layout.
   
   
   
3. Click on the area that you want to activate the sound on
   
   
   
4. Under advanced you can activate the sound by checking the box 
   

Note

Remember to turn the volume up on the screen and also check that the screen has built in speakers. Some screens also have a button on the side of the screen to mute the sound.