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SAML setup
SAML is short for Security Assertion Markup Language and is a method that can be
used to authenticate users and is used to further secure your account in
PLAYipp.
With a SAML connection to PLAYipp®, you don't have to log in every time, but you
can reach PLAYipp® directly from your environment.
We recommend that you keep an admin-user separate that does not connect using
SAML(login with password) in case your certification expire.
To get access to SAML configuration contact PLAYipp support.
To set up this connection, follow these steps:
1. Click Administration.
2. Click on organization settings.
3. Click on SAML.
4. Enter your assertion URL here.
5. Fill in your certificate here.
The certificate should be formatted as follows:
-----BEGIN CERTIFICATE-----
[Base64 certificate content]
-----END CERTIFICATE-----
6. Now can now take links here and use to log in with etc.
Note the links in the picture are just example, you will have unique links
for your account
How to configure SAML-based Single Sign-On (SSO) using Microsoft Azure AD
This article explains how to configure SAML-based Single Sign-On (SSO) for
PLAYipp Manager using Microsoft Azure Active Directory (Azure AD). Follow these
steps to integrate PLAYipp with Azure AD to enable secure and seamless user
authentication.
To get access to SAML configuration contact PLAYipp support.
Prerequisites:
* Admin access to Microsoft Azure AD: You need admin rights to create and
configure applications in Azure AD.
* Admin access to PLAYipp Manager: To configure SAML settings in PLAYipp.
Step 1: Add PLAYipp Manager as an Application in Azure AD
1. Log in to the Azure portal: https://portal.azure.com.
2. Navigate to Azure Active Directory > Enterprise Applications > New
Application.
3. Select Create your own application, name it "PLAYipp Manager," and choose
Integrate any other application you don’t find in the gallery (Non-gallery
application).
Step 2: Configure SAML-based Single Sign-On in Azure AD
1. In the PLAYipp Manager application, go to Single sign-on and choose SAML as
the SSO method.
2. Edit the Basic SAML Configuration:
* Identifier (Entity ID): Set this to
https://saml.playipp.com/api/saml/[PLAYippAccountID]/metadata.
* Reply URL (Assertion Consumer Service URL): Use
https://saml.playipp.com/api/saml/[PLAYippAccountID]/assert.
* Login URL: Enter https://login.microsoftonline.com/[your-tenant-ID]/saml2.
3. Save the changes.
Step 3: Upload the SAML Certificate
1. Under the SAML Signing Certificate section in Azure AD, download the
certificate in Base64 format.
2. In PLAYipp, go to the SAML Tab (found under Administration Tab >
Organization Settings):
Paste the certificate:
-----BEGIN CERTIFICATE-----
[Base64 certificate content]
-----END CERTIFICATE-----
NOTE! Make sure the certificate is correctly formatted.
Step 4: Add the Assertion URL in PLAYipp Manager
In the Assertion URL field under the SAML Tab in PLAYipp Manager, enter the
Login URL from step 2. This will typically be:
https://login.microsoftonline.com/[your-tenant-ID]/saml2
Step 5: Configure User Attributes & Claims in Azure AD
1. In the Attributes & Claims section, ensure that the Name Identifier is set
to user.mail or an attribute that aligns with PLAYipp’s requirements.
2. Add any additional claims that PLAYipp might require, such as first name or
last name.
Step 6: Assign Users to the Application
1. In the Azure portal, go to Users and Groups for the PLAYipp Manager
application.
2. Add the users or groups who will access PLAYipp via SSO.
You can read how you configure groups here: How to Use Security Groups and Group
Claims for user Management in PLAYipp and Microsoft Azure AD
Step 7: Test the SSO Configuration
1. Use the Login URL
(https://saml.playipp.com/api/saml/[PLAYippAccountID]/login) to test SSO
functionality.
2. Verify that users are redirected to the Azure AD login page, and can
successfully log in.
3. Review Azure AD Sign-in logs for any issues if the authentication does not
work as expected.
Troubleshooting
* "Too many redirects" Error: Ensure that the Identifier (Entity ID) and Reply
URL (ACS) are configured correctly in both Azure AD and PLAYipp Manager.
* No Redirection to Microsoft Login Page: Double-check the Login URL
configuration, and make sure the SAML settings in PLAYipp are enabled.
* Certificate Issues: Make sure the certificate includes both -----BEGIN
CERTIFICATE----- and -----END CERTIFICATE----- markers.
Conclusion:
Following these steps should set up SAML-based SSO for PLAYipp Manager
successfully, allowing users to log in using their Microsoft Azure AD
credentials for a secure authentication experience.
For further help, contact PLAYipp Support.
How to Use Security Groups and Group Claims for user Management in PLAYipp and Microsoft Azure AD (SAML)
Introduction:
This article explains how to use Microsoft Azure AD security groups and
configure group claims to manage user access in PLAYipp Manager. By linking
security groups, you can streamline user permissions and automate access
management based on roles defined in Azure AD.
Prerequisites:
* Admin access to both Microsoft Azure Active Directory (Azure AD) and PLAYipp
Manager.
* SAML-based SSO already configured between Azure AD and PLAYipp Manager.
Step 1: Create Security Groups in Azure AD
1. Log in to the Azure portal: https://portal.azure.com.
2. Navigate to Azure Active Directory > Groups > New Group.
3. Create security groups for different roles or access levels in PLAYipp:
* PLAYipp Admins: Users with full administrative access.
* PLAYipp Editors: Users who can manage content but have limited
administrative permissions.
* PLAYipp Screen Managers: Users who can manage screens and layouts.
* Quicknote Users: Users who have access only to the Quicknote feature.
4. Add members to each group according to their roles in your organization.
Step 2: Configure Group Claims in Azure AD for the SAML Application
1. Go to Azure Active Directory > Enterprise Applications.
2. Select the PLAYipp Manager application where you have configured SAML SSO.
3. Under Single sign-on, find the User Attributes & Claims section and edit the
claims.
4. Add a Group Claim:
* Click Add a group claim.
* Configure the group claim settings:
* Select "Groups assigned to the application" to limit the claim to users
assigned to the PLAYipp app.
* Customize the group name format (e.g., Group ID or Group Name).
* Choose to emit the group membership as a claim: Use a claim name such as
groups or roles.
5. Save the group claim configuration.
Step 3: Assign Users to the PLAYipp Application Using Security Groups
1. In Azure AD, go to Enterprise Applications > PLAYipp Manager > Users and
Groups.
2. Assign the previously created security groups to the application:
* For example, assign the PLAYipp Admins group to grant admin-level access
in PLAYipp.
3. This assignment ensures that any users added to these groups in Azure AD
will automatically have the corresponding access in PLAYipp.
Step 4: Map Security Groups to Roles in PLAYipp Manager
1. Log in to PLAYipp Manager.
2. Navigate to Administration Tab > User Groups > Add new group or Edit an
existing group.
3. Map the group claims to roles or permissions in PLAYipp:
* Admin Group: Map to full administrative permissions.
* Editor Group: Map to content management permissions.
* Screen Manager Group: Map to screen-related access.
4. Configure any other settings needed to reflect the group claim roles
accurately.
Step 5: Automating User Access Through Group Membership
With security groups linked between Azure AD and PLAYipp, managing access
becomes automated:
1. Onboard New Users: Simply add them to the appropriate security group in
Azure AD (e.g., PLAYipp Editors), and they will automatically gain the
corresponding permissions in PLAYipp.
2. Modify User Permissions: Moving a user from one group to another (e.g., from
PLAYipp Editors to PLAYipp Admins) will instantly change their access level
in PLAYipp.
3. Revoke Access: Removing a user from all groups assigned to PLAYipp will
revoke their access.
Step 6: Advanced Configuration (Optional)
1. Link Security Groups to Specific Screen Groups or Features:
* Use security groups to manage access to specific screens, content, or
features.
* For example, grant access to only certain screen groups based on
geographic or departmental needs.
2. Combine Group Claims with Other Organizational Units:
* Use group claims together with organizational structures in PLAYipp to
refine user access control.
Troubleshooting
* Users Not Getting Expected Permissions:
* Make sure the security groups are properly assigned to the application in
Azure AD.
* Verify that the group claims are correctly mapped to roles in PLAYipp
Manager.
* Group Claim Not Appearing in PLAYipp:
* Ensure that the group claim is correctly configured in the Azure AD app’s
User Attributes & Claims settings.
* Check the group claim format and adjust if necessary (e.g., use "Group
Name" instead of "Group ID").
Conclusion
Using security groups and group claims to manage access in PLAYipp Manager
offers a flexible and automated way to control permissions. By leveraging
Microsoft Azure AD groups, you can centralize user management and simplify
onboarding.
For additional assistance, contact PLAYipp Support.
Log in to PLAYipp with your Microsoft account.
Now, as a PLAYipp user, you can easily log in to the platform using your
existing Microsoft account instead of keeping track of separate login
credentials. This can be activated directly through the platform's settings,
making the transition quick and simple.
Using your Microsoft account for login reduces the number of passwords you need
to remember and manage. It can also mean increased security, as many
organizations already have established security protocols and two-factor
authentication (2FA) linked to their Microsoft accounts.
Table of Contents:
* How does it work?
* Benefits of using a Microsoft account for login
* What do you need to do?
How does it work?
For many organizations, it is straightforward to enable login with a Microsoft
account. An administrator for your PLAYipp account just needs to activate the
option under Administration > Organization Settings > Security in the PLAYipp
Manager.
Once the feature is activated, you as a user will be able to select "Log in with
Microsoft" on the PLAYipp login page. You will then be redirected to Microsoft's
login page where you enter your usual Microsoft credentials. After successful
authentication, you will be automatically sent back to PLAYipp, logged in and
ready to use the platform.
Benefits of using a Microsoft account for login:
* Very easy activation: just one setting that needs to be turned on.
* Easier login: Use an account you are already familiar with.
* Fewer passwords: Reduce the risk of forgotten passwords.
* Increased security: Take advantage of your organization's existing security
solutions for Microsoft accounts.
What do you need to do?
If you are interested in using your Microsoft account to log in to PLAYipp:
1. Contact the administrator for PLAYipp within your organization. Ask if they
can enable login with a Microsoft account.
2. Refer them to check the settings under Administration > Organization
Settings > Security in the PLAYipp Manager.
Note: In some cases, or for organizations with more complex IT environments, a
more comprehensive configuration via SAML and Microsoft Azure AD may still be
relevant or necessary for further customization and control. However, for many,
the simpler activation is sufficient. You can read more about it here: SAML
The most common and robust method for integrating Microsoft accounts for login
in PLAYipp is still through a SAML 2.0-based Single Sign-On (SSO) connection
with Microsoft Azure Active Directory (Azure AD). This is the connection that an
administrator configures.
Installation of Samsung SSSP11
This guide shows step by step how to install a Samsung SSSP11 screen.
1. Choose language
2. Set up internet connection
3. Accept terms and conditions of the “Smart Signage Privacy Notice”
4. Choose manual setup
5. Choose the orientation of your display (Important, cannot be changed by the
app)
6. Select custom app
7. Click right
8. Enter "https://install.playipp.com"
NOTE: Only lowercase letters!
9. Skip the RM server setup
10. Set auto power setting to off.
11. Set current time and date
12. Set a pin or skip
13. Click home on the remote and start Custom app
14. PLAYipp app will now install and start automatically
When the software has started the activation code will be displayed on the
screen.
Read the article about Activate Signage screen* for instructions on how to
activate the media player.
Technical information Samsung SSSP4/5/6
Function matrix
What is even a function matrix you wonder? Well, on this page we have listed our
most common screen types and which functions and features play best with
PLAYipp's software.
In this list, we have listed what different screens can and cannot do.
Click here to take a look at our comparison matrix.
The Sync process
PLAYipp was created with two base concepts in mind, ease of use and security.
Since network security is often vital in the customer’s daily operations they
have to trust that PLAYipp doesn’t spread viruses or house any kind of security
risks. This must be ensured while the product is still easy to use and install.
To achieve these goals the following principle was instated:
A Player (unit) must never receive any kind of data, no exceptions.
The units fetch the data they need instead of having it pushed to them. This
ensures that PLAYipp can deliver a secure service without letting any
functionality suffer. To make this work, all units connect to the PLAYipp
server, where it (securely) receives all the information it needs; what should
be played, when it should play etc.
Internet & downtime
The units are connected to the Internet when they fetch updates and media, but
they continue to show downloaded material even if the Internet connection is
temporarily unavailable.
Network
Wi-Fi:The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended)
and WEP. They also support unencrypted Wi-Fi.
Wired: For a more solid connection you are recommended to connect the Player to
a wired Internet connection
Proxy: The Players support using a proxy server. You just need to supply your
proxy information (URL and port number).
IP: The Player can use a static IP address or DHCP. For static IP – supply your
IP address (including netmask, gateway and at least one DNS server).
Encryption: All customer data is sent encrypted through HTTPS
Technical information
PLAYin Samsung runs a custom version Samsung smart signage platform.
The units never receive data via PUSH or similar services; rather they fetch all
data through HTTPS. This makes the system robust and secure. The built in
one-click-update function of the unit software ensures that the units are always
up to date with the latest security updates and PLAYipp software versions.
Servers
The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data
is being made every 30 minutes. Even if the servers would suffer downtime, your
Players will continue to work as usual.
Ports
The Players use the following outbound TCP-ports to connect to our server:
80 – HTTP: To let the unit show web pages as media objects and to set the time.
443 – HTTPS: To contact the server and download information and media.
Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24
and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)
Installation of Samsung SSSP6 & SSSP7
Note!
First you need to verify which screen you have to find the correct guide. You
can find a list with all the supported screens here.
Choose to install the screen with either only the remote control or you can also
connect a keyboard for faster writing.
1. Choose language
2. Choose basic setup
3. Choose rotation
4. Turn off Auto Power Off
5. NOTE: Some displays have a step to set Brightness Limit here.
6. Connect to a wireless or wired network.
7. Choose play via URL-launcher.
If you do not find the URL launcher, follow these steps:
- Select System menu.
- Select Play via.
- Select URL Launcher Settings.
8. Enter the URL "https://samsung.playipp.com"
NOTE: Only lowercase letters!
9. Choose skip.
10. Set the date and time
11. Click on home and select URL-Launcher
12. The PLAYipp software is installed and updated.
13. Turn off the screen and click mute 182 power on
14. Navigate to: Control > Sub Option.
15. Activate the option “Fast Boot in Production”.
16. Reboot the screen
When the software has started the activation code will be displayed on the
screen.
Read the article about Activate signage screen for instructions on how to
activate the media player.
Installation of Samsung SSSP10
Choose to install the screen with either only the remote control or you can also
connect a keyboard for faster writing.
1. Choose language
2. Set up internet connection
3. Accept terms and conditions
4. Choose basic setup
5. Choose the orientation of your display
6. Set auto power setting to off.
7. Choose play via custom app
8. Enter "https://samsung.playipp.com"
NOTE: Only lowercase letters!
9. Skip the RM server setup
10. Set current time
11. Set a pin or skip
12. Start custom app
13. PLAYipp app will now install and start automaticly
When the software has started the activation code will be displayed on the
screen.
Read the article about Activate signage screen for instructions on how to
activate the media player.
Samsung - Troubleshoot your network
If a screen loses connection to the network, it can cause a lot of problems.
Most often, you notice that content does not update, widgets do not appear or
error messages appear on the screen. All this depends on the screen being
offline. The fact that a screen is offline means that it does not have access to
the network and PLAYipp's servers. We have created guides for each device type
guides to help find the issue.
Below are 2 guides on how to get your network up and running. One for wired
connection and one for wireless connection
Wired Connection (Ethernet)
If 3 green circles appear on the screen when it starts up in Health Status, the
media player's network have connection to our servers and the problem should be
solved.
1. Restart the screen. You can do this by pressing power off and then power
on on the remote
2. Check that all cables are properly connected into the screen.
3. Check the hub, switch or router that the player is connected to. And verify
that it has a connection to the media player.
4. Verify that the network settings are correct by navigating to:
Menu > Network > Open Network settings
Choose Ethernet and follow the on-screen instructions.
5. If the screen have a connection to the network but doesn't update with new
content.
Navigate to Home > URL Launcher settings > Install Web App. Replace entered
URL with samsung.playipp.com (https://samsung.playipp.com)
6. If the screen still can't access our servers, You may need additional
configuration Static IP-adress, proxy, or Screen ID verification. Contact
your local It-Technician.
7. If it still can't access the internet after point 1-6 an IT-technician needs
to verify that port 80 and 443 is open to the IP range
192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)
Wireless Connection (Wi-Fi)
If 3 green circles appear on the screen when it starts up in Health Status, the
media player's network have connection to our servers and the problem should be
solved.
1. Restart the screen. You can do this by pressing power off and then power
on on the remote
2. Verify the connection by pressing Home > Network status. The screen will
perform a test of the connection.
This can be an indication of the location of the problem.
3. Verify that the network settings are correct by navigating to:
Home > More settings > Network > Network setting.
Choose the wireless network you want to connect to and follow the on-screen
instructions.
4. If the screen have a connection to the network but doesn't update with new
content.
Navigate to Home > URL Launcher settings > Install Web App. Replace entered
URL with samsung.playipp.com (https://samsung.playipp.com)
5. If the screen still can't access our servers, You may need additional
configuration Static IP-adress, proxy, or Screen ID verification. Contact
your local It-Technician.
6. If it still can't access the internet after point1-5 an IT-technician needs
to verify that port 80 and 443 is open to the IP range
192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)
Configuration of Network Samsung SSSP4/5/6
Configuration of Ethernet
1. Connect the network cable to the back of the screen.
A message will be displayed that you have connected a cable.
2. Click Yes when the screen asks you if you want to configure the network
Skärmen kommer att testa anslutningen om anslutningen fungerar eller ej.
3. Click OK
4. Back and press home and start URL Launcher
Configuration of Wifi
1. Click Home on the remote
2. Choose Networkstatus
3. Choose Network settings
4. Choose Wireless under Network type
5. Choose the network that you want to connect to
6. Enter a password if needed.
The Screen will test the connection and if everything is done correctly the
screen will be connected to the network.
7. Click OK
8. Back and press home and start URL Launcher
Installation of Samsung SSSP4 & SSSP5
Note!
First you need to verify which screen you have to find the correct guide. You
can find a list with all the supported screens here.
Choose to install the screen with either only the remote control or you can also
connect a keyboard for faster writing.
1. Choose language
2. Choose rotation
3. Turn off auto power off
4. Connect to a wireless or wired network.
5. Set the date and time
6. Choose play via URL-launcher.
If you do not find the URL launcher, follow these steps:
- Select System menu.
- Select Play via.
- Select URL Launcher Settings.
7. Enter the URL: https://samsung.playipp.com
NOTE: Only lowercase letters!
8. You can name the media player if you want it it to have a specific name in
the network.
Otherwise go forward with the default name.
9. Start the URL-Launcher
10. The PLAYipp software is installed and updated.
When the software has started the activation code will be displayed on the
screen.
Read the article about Activate signage screen for instructions on how to
activate the media player.
Install Playin Samsung after Quickstart
If you have unpacked the screen and are going to install it for the first time,
follow this installation guide instead:
Installation of Samsung SSSP6 , SSSP10 , SSSP11
-------------------------------------------------- ----------------------------
Install Samsung SSSP after Quickstart:
1. Click "Menu" on the remote control.
2. Select system.
3. Scroll down until you find "Play via"
4. Select "URL Launcher" (SSSP6) or "Custom App" (SSSP10 and later) depending
on the screen model.
5. Close the menu.
6. Press Home and select "URL Launcher Settings"/"App Management"
7. Select "Install Custom App" and enter https://install.playipp.com
8. Follow the installation guide, (if you run into problems here, check your
screen's network, clock and spelling on the link to make sure they are
correct.)
9. Press the Menu button on the remote control again and choose to start play
from there or restart the screen.
Congratulations, you have now installed Playipp on your Samsung screen.
Check out this guide on how to activate your screen: Activate Signage screen
Automatic update of time and date for Samsung screens.
On the remote there is a button called menu, when you press it you should see
this:
1. Select system:
2. Select Time:
3. Select NTP Settings:
4. Activate NTP(Network Time Protocol)
5. Select ServerURL and input: pool.ntp.org
6. Choose your preferred timezone.
7. Save and press return to close the menu.
Now the screen should correct the time and date when it is connected to the
internet.
FAQ - from Databeat to PLAYipp
The migration process
1. Report interest to cs@playipp.com.
2. We will contact you after assessing whether your account is ready for
migration. If we're unable to migrate your account at the moment, you will
be placed on a waiting list.
3. Your new account in PLAYipp will be set up and we will assist in transfering
your hardware, content, and users from the Databeat to the PLAYipp. This is
done at a time we agree on.
4. You are ready to start using PLAYipp! We strongly recommend that you sign up
for our webinars and check out these articles to get the most out of the
platform.
As you get ready to migrate to PLAYipp, we know you might have some questions.
To make things easier, we’ve put together answers to the most common ones right
here!
If you do not find the answer to your specific question here, you are more than
welcome to contact us, and we will do our best to answer your inquiry!
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General Information About the Databeat Platform
What will happen with the DatabeatOMNI platform going forward?
The DatabeatOMNI platform will continue to exist for a good while, ensuring that
your needs are met in the PLAYipp platform as well.
When can I migrate from Databeat to PLAYipp?
Depending on which features you use and which hardware is in use, there may be
some variations. If you're interested in migrating to the PLAYipp platform,
please contact us, and we can explore the possibility of a transition in the
near future.
We estimate that we can begin migrating more customers during Q2 2025.
--------------------------------------------------------------------------------
Technical Questions About the Migration
What will happen to my external Databeat players (OP3, OP3 V7, etc.)? Can I use
them with PLAYipp, or do I need to buy new ones?
You can keep your Databeat players and use them with PLAYipp, as long as they
run at least Android version 7.1 or newer (purchased around 2017/2018 or later).
Which screens are supported, and are there any limitations?
We support most of the screens currently used with Databeat, including in
PLAYipp. However, there may be some exceptions.
Here you can find a full overview of the screens we support and any limitations:
See supported screens here.
What should I do if I have a screen that is not supported?
In that case, you can use our external media player, which connects to your
screen via HDMI. Contact your IT partner or the PLAYipp sales team for more
information.
Does PLAYipp support SSO (Single Sign-On)?
In PLAYipp you can set up SSO for your organization using SAML.
Will my screens continue to function without interruption during the transition?
There will be a brief downtime of a few minutes while the PLAYipp application
loads onto the hardware and replaces the Databeat application. Otherwise, we aim
to ensure a seamless transition so that your screens do not experience prolonged
interruptions.
--------------------------------------------------------------------------------
Channels, Content, Locations, and Users
Do I have to set up all locations and channels again in PLAYipp?
We can assist you in setting up the account structure in PLAYipp to make the
transition as smooth as possible. You also have the option to do it yourself if
you wish to make changes.
What happens to the content I already have in DatabeatOMNI?
We can assist you in transferring content such as images, videos, and URLs from
DatabeatOMNI to PLAYipp. Alternatively, you can start with a clean slate – the
choice is yours.
Note: Integrations/widgets in Databeat that are connected to internal systems
will need to be set up again in PLAYipp.
What widgets are available in PLAYipp?
PLAYipp has a large library of various types of widgets. Read more about all
integrations.
How many users can I have in PLAYipp – and can I assign different permissions?
In PLAYipp, you can have an unlimited number of administrators and users. You
can also assign permissions to different functions and screens based on who the
user is.
--------------------------------------------------------------------------------
Functionality and Benefits
What are the main differences between DatabeatOMNI and PLAYipp?
You will have access to more integrations, the ability to build your own media
library in PLAYipp, set up your own brand guide, receive automatic notifications
if a screen goes offline, and much more!
--------------------------------------------------------------------------------
Pricing and Agreement
How long will I keep the same pricing?
You will pay the same price in PLAYipp as with Databeat. Your existing licenses
will be transferred and continue as before until renewal, so you won't need to
pay extra for the transition.
We reserve the right to adjust prices in line with general price increases.
Will I incur any additional costs associated with migrating from Databeat to
PLAYipp?
No, in PLAYipp, we offer free support, and all features available in the PLAYipp
platform are included in your license.
What will happen to our existing Databeat agreement?
If you have an agreement that deviates from the standard contract, we will
discuss this with you before any potential migration to PLAYipp, in consultation
with the customer.
As with all software solutions, you accept our terms when purchasing a license.
When transitioning to PLAYipp, you automatically accept PLAYipp's standard terms
and conditions. Read more about them here:
Terms of Use
Terms of Service
Privacy Policy
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Training and Support
How can I get training in PLAYipp?
We offer many webinars, help articles, and one-on-one meetings for customers
with more than 5 screens. Depending on the number of screens and the complexity
of your current Databeat account, we will assess together how much time to
allocate for training. This is done in collaboration with PLAYipp's Customer
Success team.
Will support be available in the same way as before?
Support is available via chat, email, and phone, Monday to Friday from 08:00 to
16:30 – and, of course, support is free!
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Long-Term Security
How will you ensure that the transition is as smooth as possible?
You have a dedicated Customer Success team ready to assist you. We will not
migrate any customers without their approval.
How will I stay updated as a customer of PLAYipp?
We regularly send out newsletters with important information and updates. In
addition, we host webinars almost every week throughout the year, focusing on
both training and new features and topics.
User groups
If several users are to have the same permissions, we recommend that you create
a user group. You can create a user group with the permissions they need and
then add the users who should have the same permissions.
By doing so, you avoid making the same permissions several times for different
users and can make your work more efficient.
User groups have the same possibilities for customizing permissions as a user.
Read more about how to manage user rights here: Manage user rights
Create a user group
1. Click here
2. Click "User groups"
3. Click "Add new group"
4. You can now add some details on the user group; Name and notes
5. Under the permissions tab, you can set the permissions for the user group
and the user in the group. You can read more about permissions here: Manage
user permission
Add users to a user group
1. Navigate to the user group (Administration > User groups) and click on your
group.
2. Click on the Users tab
3. Click on Edit
4. Click on the toggle button to add a user to the group
5. Click on save
Create groups
Groups are used to publish the same content to several screens at the same time.
If you want to publish to just one of these screens, you publish to the screen
instead.
To create a group, follow these steps:
1. Click here
2. Click screen structure
3. Click Add Group
4. Give your group a name
5. Click Proceed to select places
6. Choose what locations that shall be included in the group
7. Click save & exit
Copy object to other playlist
If you want to move items from one playlist to another, there is a function just
for that. You can use this function to both copy between the same area on
different screens or different areas on the same screen.
To move items between two playlists, follow these steps:
1. Click this button to display all options for the item
2. Click on “Copy to other playlist”
3. Go to the new playlist that you want to paste the object to.
4. Click "Yes"
5. Click on this button
Duplicate screen layout
Sometimes you may need to create a copy for a layout. You might want to start
from the same basis and redo some area or something. Then it can be useful to
create a copy of a screen layout. You can do that by following these steps:
1. Click on "Signage" or this icon
2. Click "Screen layouts"
3. Click here.
4. Click "Duplicate layout"
Create section
To organize your screen locations you can create sections. For example you may
want to make a section if the locations is in the same city or building.
To create a section, follow these steps:
1. Click here
2. Click "Screen structure"
3. Click "Add section"
4. Type the section name here
5. Here you can add add the section under another section.
6. Click "Next"
7. Choose what location that shall be included in this section
8. Click "Save & exit"
Create location
Screen locations are created to easily identify which screen you are publishing
to. Best practice is to use a screen location to every single media
player/screen.
If you want to publish to multiple screens, you can use screen groups. You can
read more about groups here: Create groups
To create a screen location, follow these steps:
1. Click here
2. Click Screen structure
3. Click Add location
4. If you want to the location grouped in a section, you choose it here.
5. Give your location a name. This is the most important thing to be able to
know which screen you will publish content to.
6. Give your location an address. This is the address where we will fetch
weather information to display on the weather widget
7. Click "Proceed to select screen layouts"
8. Now it's time to choose a screen layout. It is the layout that divides the
screen into different areas where you can then publish content to each
area. Click Add on the layout you want to use
9. Click Select this screen layout
10. If you want the screen to be part of a group, do it here.
If you want the screen to be a part of a group, select it here. Groups can
be used when you want to publish the same content to several screens with
the same layout at the same time
11. Click "Proceed to connect media players"
12. If you want to activate a new media player, you do it via the screen list.
You can read more about that here: Activate signage screen
13. Click "Save & exit"