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Transfer screens between accounts

Introduction

This guide shows how to transfer screens between different accounts in PLAYipp. It's important to know that when you transfer a screen, only the screen itself is transferred – the content does not automatically follow.

What is transferred

When you transfer a screen between accounts, the following is transferred:

  • The screen as a digital device
  • The screen's basic settings

What is not transferred automatically

  • Content (Images, videos, widgets, etc.)
  • Licenses

Content must be transferred manually if you want it to be available on the new account.

Moving licenses

If you also need to transfer licenses between accounts, you must contact PLAYipp via email:

  • Email address: order@playipp.com
  • Describe which licenses should be transferred and to which account

Steps to transfer a screen

Moving a screen between accounts happens in two main parts:

  1. Create a transfer code on the original account
  2. Import the screen to the new account using the transfer code

Part 1: Create transfer code (on the original account)

  1. Click Signage
    Create a Screen Transfer Code - Step 0
  2. Click the checkbox on the screen you want to transfer
    Create a Screen Transfer Code - Step 1
  3. Click More options
    Create a Screen Transfer Code - Step 2
  4. Click Transfer screen
    Create a Screen Transfer Code - Step 3
  5. Click Create transfer code
    Create a Screen Transfer Code - Step 4
  6. Your transfer code will appear here. Copy it
    Create a Screen Transfer Code - Step 5
  7. Click Close
    Create a Screen Transfer Code - Step 6

Part 2: Import screen (on the new account)

  1. Go to the account you want to transfer the screen to
  2. Click on signage
    Create a Screen Transfer Code - Step 0
  3. Click on Screens menu
    Create a Screen Transfer Code - Step 7
  4. Click on Import screens
    Create a Screen Transfer Code - Step 8
  5. Enter the transfer code here
    Create a Screen Transfer Code - Step 9
  6. Once the code is accepted click Import screens
    Create a Screen Transfer Code - Step 11
  7. Fill in information about the name, adress, Section, Group, subscription and choose the layout for the imported screen
    Create a Screen Transfer Code - Step 12
  8. Click Import screens
    Create a Screen Transfer Code - Step 24
  9. You will get an overview of the imported screen.
    Click done
    Create a Screen Transfer Code - Step 25

After the transfer

When the screen has been transferred to the new account:

  • Verify that the screen appears correctly in the new account
  • Add content manually if needed
  • Check that the license has been transferred if you submitted a request to order@playipp.com

Tips

  • Document what content was on the screen before the transfer
  • Plan the content transfer before moving the screen
  • Contact order@playipp.com well in advance if licenses need to be transferred