The Problem
When you add certain links in PLAYipp, the preview may not work, or you might see a blank field. This is a security feature that some websites use and is not a fault in PLAYipp.
Why does this happen?
The preview in PLAYipp is based on an iframe – a technology that allows content from another website to be displayed within PLAYipp.
However, many websites have a security setting that blocks their content from being displayed in iframes. This is a common security measure that websites use to protect their content and their users.
The Solution
The important thing to know is that even if the preview does not work, the link can still function perfectly on the screen!
Here’s what to do:
- Add your link in PLAYipp as usual. Follow this guide: Publish web links
- If the preview does not appear – don’t worry!
- Test the link directly on the screen where the content is supposed to be displayed
- In most cases, the content will work as it should
Need more help? Contact our support if you continue to have issues with a specific link.
