We have collected the most common error messages, what they mean and how to solve them quickly and easily.
Should it still be the case that you still need assistans you are of course welcome to contact us and we will help you!
|
Error: |
Cause |
Solution: |
|
Invalid access token |
The token to the key is need to be refresh |
Contact support@playipp.com with the screen id displayed on the screen |
| No active data | The published data is not activated in the playlist | Activate the playlist or wait a couple of minutes |
| No available data | There is no content uploaded in the playlist. | You need to upload content to the playlist. |
| The player has no channel or region connected | No screen location is connected to the media player. | You need to connect a screen location to the media player. |
| Could not aquire activation code | This usually means that the wrong version of PLAYipp has been installed. | Check that the correct software has been installed to the correct screen model. |
| 3 green circles but no activation code | This usually means that the screen clock is set incorrectly. | Review the screen settings for the watch and set it correctly. |
| Samsung & LG: Could not download app | This usually means that the screen clock is set incorrectly. | Review the screen settings for the watch and set it correctly. |
| Playlist locked | A change has been made to the playlist for the selected screen that has not been confirmed by the user. | The user needs to confirm the changes and publish the playlist. |
| ERR_INSTALLING | Could not install APK-files for apps | Factory reset screen and install apps again |
| ERR_EMPTYDATA | There was a problem fetching software from our servers | Could be a issue with the network or system clock |
| ERR_INSTALLED | You already have the software installed | Start playipp luncher instead. |
| ERR_DOWNLOADING | No matching APK-Packets on server. | Model not supported or wrong version selected. |
| ERR_NO_SYSTEM_ID | Could not resolve mac address | Factory reset screen and install apps again |
| ERR_INVALID_ACCESS_TOKEN | The token to the key is need to be refresh | Contact support@playipp.com with the screen id displayed on the screen |
| ERR_NO_AVAILABLE_DATA | No available data | Check that the correct layout is connected and something is published to the playlist |
| ERR_NO_ACTIVE_DATA | No active data | There is data aviable but not anything active |
| ERR_NO_NETWORK | No network | Check the network connection to the screen/player |
| ERR_NO_SYNC_DATA | No sync data | Check the network connection to the screen/player |
| ERR_WAITING_FOR_SERVER | Waiting for server to prepare content | Wait a few minutes |
| ERR_LAYER_LOCKED | Layer locked | Wait a few minutes |
| ERR_NO_ACTIVATION_CODE | Could not acquire activation code | Factory reset screen and install apps again |
| ERR_CORRUPT_INSTALLATION | Corrupt installation, the system needs to be reinstalled with the proper system packages | Factory reset screen and install apps again |
| ERR_MISSING_ACCESS_TOKEN | The token to the key is need to be refresh | Contact support@playipp.com with the screen id displayed on the screen |
| Deprecated Screen | Media Player will soon reach end of life | Contact playipp (info@playipp.com) or your reseller for more info |
| Unsupported screen | Media Player not supported | Contact playipp (info@playipp.com) or your reseller for more info |
| End of life | Media Player no longer supported | Contact playipp (info@playipp.com) or your reseller for more info |