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Installation of LG WebOS 4.0 & 4.1

First you need to verify which screen you have to find the correct guide. You can find a list with all the supported screens here.

Before installing your screen with the PLAYipp software, you must first set the correct network and time for the screen. This needs to be done in order for the media player to authenticate correctly to our server and be able to download files.

  1. Start the screen.
  2. Choose quick start
  3. Enter the following settings:
    Screen rotation, choose between landscape (horizontal) or portrait (vertical) depending on the setup.
    Time and date
    Auto power = off
  4. Choose go to settings
  5. Connect to a network
    If Ethernet shall be used connect the cable on the back of the screen and verify that the screen have a network connection. You can verify that you have a connection from the menu. Settings > General > Network.
    To connect to wifi:
    1. Navigate to Settings > General > Network > Wi-Fi Connection
    2. Select network
    3. Enter a password if needed
    4. Once the screen is connected proceed to the next step.
  6. Choose Settings > Ez-settings > SI-servers settings > SI-servers settings
  7. Enter the following settings:
    Fully qualified domain name = ON
    Enter: https://lg.playipp.com/app.ipk
    Application launch mode = Local
    Application type = ipk
  8. Choose Local application upgrade = remote
  9. Confirm the app update
  10. Press Ok when the update is complete
  11. Reboot the screen

After the PLAYipp software has started the activation code will be displayed on the screen.

Read the article about Activate signage screen for instructions on how to activate the media player.

Power settings

Important: On newer LG firmware versions (observed on WebOS 3, 4, 6, and 8), both No Signal Power Off and No IR Power Off may be enabled by default. These settings will cause the screen to turn off unexpectedly. It is critical that you verify both settings are disabled before deploying the screen.

Remember to configure the power settings of the screen correctly so it doesn't turn off the display.

Use the remote and go to [General] > [Power]. Check the following power settings:

[No Signal Power Off (15 Min)] Set whether to use the 15 Min Auto Off feature. This should be turned off.

  • You can set this option to [On] or [Off].
  • If you set this feature to [On], the product turns off after it has remained in No Signal status for 15 minutes.
  • If you set this feature to [Off], the 15 Min Force Off feature is disabled.
  • It is recommended that you set this feature to [Off] if you intend to use the product for long periods of time, as the feature turns the power of the product off.

[No IR Power Off (4 hour)] Set whether to use the 4 Hours Off feature. This should be turned off.

  • You can set this option to [On] or [Off].
  • If you set this feature to [On], the product turns off if there is no input from the remote control for 4 hours.
  • If you set this feature to [Off], the 4 Hours Off feature is disabled.
  • It is recommended that you set this feature to [Off] if you intend to use the product for long periods of time, as the feature turns the power of the product off.