Skip to content
English
Go back to playipp.com
  • There are no suggestions because the search field is empty.

Reset the token on a screen

If a screen has been factory reset, you need to reset the screen's token in PLAYipp so that it can connect again. This article explains when it is needed and how to do it.

Contents

When do I need to reset the token?

You need to reset the token if the screen has been factory reset. In other cases, it should normally not be necessary.

How to reset the token

  1. Go to Screens in the main menu.
  2. Click the screen you want to reset the token for. You can select the screen in either the list view or the tree view.
  3. Go to the Troubleshooting tab.
  4. Under Screen commands, click Reset token.

The "invalid access token" error message

If the error message invalid access token appears on a screen without the screen having been factory reset or any other action having been taken, do not reset the token yourself. Instead, contact support at support@playipp.com and we will help you.