Philips - Troubleshoot your network

If a screen loses connection to the network, it can cause a lot of problems. Most often, you notice that content does not update, widgets do not appear or error messages appear on the screen. All this depends on the screen not being offline. The fact that a screen is offline means that it does not have access to the network and PLAYipp's servers. We have created guides for each device type guides to help find the issue.

Below are 2 guides on how to get your network up and running. One for wired connection and one for wireless connection

Wired Connection (Ethernet)

If 3 green circles appear on the screen when it starts up, the media player have connection to our servers

1. Restart the screen.
   You can do this by pressing on/off on the remote and then starting it with on/off again.
   
   
2. Check all cables
   Check that all cables are properly connected into the screen.
   
   
3. Verify the connection
   Verify that the hub, switch or router is connected to the screen. You will find this by following the network cable from the media player. 
   
   
4. Verify that Ethernet is enabled.
   Press Home 1888 on the remote. You can be required to pull the IR receiver that is the glowing plastic tab och the side of the screen.
   Press network > Ethernet. And verify that is enabled.
   
   
5. If it still can't access the internet after the steps above, an IT-technician needs to verify that port 80 and 443 is open to the IP range 192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)

Wireless Connection (Wi-Fi)

If 3 green circles appear on the screen when it starts up in, the media player have connection to our servers  

1. Restart the screen.
   You can do this by pressing on/off on the remote and then starting it with on/off again.
   
   
2. Verify the network connection.
   Press Home 1888 on the remote. (you can be required to pull the IR receiver that is the glowing plastic tab och the side of the screen.)
   Navigate to Network > Wi-Fi
   Check the connection status. Navigate to Wi-Fi and under the SSID it will have one of the following status codes.
   CONNECTED: The player is connected to the network. If it still doesn't update, go to the point 3
   AUTHENTICATION PROBLEM: Wrong password has been written. 
   SECURED WITH XXX: The network is not chosen. Press it and follow the steps to connect to it.
   
   
3. If it still can't access the internet after the steps above, IT-technician needs to verify that port 80 and 443 is open to the IP range 192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)