Samsung - Troubleshoot your network

If a screen loses connection to the network, it can cause a lot of problems. Most often, you notice that content does not update, widgets do not appear or error messages appear on the screen. All this depends on the screen not being offline. The fact that a screen is offline means that it does not have access to the network and PLAYipp's servers. We have created guides for each device type guides to help find the issue.

Below are 2 guides on how to get your network up and running. One for wired connection and one for wireless connection

Wired Connection (Ethernet)

If 3 green circles appear on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

1. Restart the screen. You can do this by pressing power off and then power on on the remote 
   
   
2. Check that all cables are properly connected into the screen.
   
   
3. Check the hub, switch or router that the player is connected to. And verify that it has a connection to the media player. 
   
   
4. Verify that the network settings are correct by navigating to:
   Menu > Network > Open Network settings
   Choose Ethernet and follow the on-screen instructions. 
   
   
5. If the screen have a connection to the network but doesn't update with new content.
   Navigate to Home > URL Launcher settings > Install Web App. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)
   
   
6. If the screen still can't access our servers, You may need additional configuration Static IP-adress, proxy, or Screen ID verification. Contact your local It-Technician. 
   
   
7. If it still can't access the internet after point 1-6 an IT-technician needs to verify that port 80 and 443 is open to the IP range 192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)

Wireless Connection (Wi-Fi)

If 3 green circles appear on the screen when it starts up in Health Status, the media player's network have connection to our servers and the problem should be solved.

1. Restart the screen. You can do this by pressing power off and then power on on the remote 
   
   
2. Verify the connection by pressing Home > Network status. The screen will perform a test of the connection. 
   This can be an indication of the location of the problem.
   
   
3. Verify that the network settings are correct by navigating to:
   Home > More settings > Network > Network setting.
   Choose the wireless network you want to connect to and follow the on-screen instructions. 
   
   
4. If the screen have a connection to the network but doesn't update with new content.
   Navigate to Home > URL Launcher settings > Install Web App. Replace entered URL with samsung.playipp.com (https://samsung.playipp.com)
   
   
5. If the screen still can't access our servers, You may need additional configuration Static IP-adress, proxy, or Screen ID verification. Contact your local It-Technician. 
   
   
6. If it still can't access the internet after point1-5 an IT-technician needs to verify that port 80 and 443 is open to the IP range 192.165.76.0/24–192.165.77.0/24 (192.165.76.0–192.165.77.255)