Playport HDMI Resolution Configuration Guide

Overview

The Playport 2 is an Android 7-based digital signage media player that outputs video content via HDMI. In some installations, the device may not automatically detect the optimal resolution for the connected display, resulting in incorrect scaling, black borders, or content appearing off-screen. This commonly occurs when:

• The display's EDID (Extended Display Identification Data) is not properly communicated over long HDMI cable runs
• Using HDMI extenders, splitters, or matrix switches that interfere with EDID handshaking
• Connecting to commercial displays or video walls with non-standard resolution requirements
• The display supports multiple resolutions and the auto-detected setting isn't optimal

Forcing a specific HDMI resolution ensures consistent output regardless of EDID communication issues and guarantees your content displays correctly across all screens in your deployment.

Step-by-Step Guide: Changing HDMI Resolution on Playport 2

Prerequisites

• Physical access to the Playport device
• USB mouse connected to the Playport (for navigation)
• Knowledge of your display's native resolution

Steps

1. Access the Android Settings menu

   • Connect a keyboard to the Playport 2
   • Press F2  on the keyboard to open the android menu

2. Navigate to Display settings

   • In the Settings menu, scroll down and tap "Display"
   • In the Display menu, scroll down and tap "HDMI"

3. Open HDMI resolution options

   • Tap "HDMI Resolution" or "Screen Resolution"

4. Select your desired resolution

   • Choose the resolution that matches your display's native resolution
   • Common options include:
     • 1920x1080 (Full HD) @ 60Hz
     • 1080x1920 (Full HD) @ 60Hz
   • Select "Auto" only if you want the device to detect resolution automatically
   • Recommended setting is 1920x1080 or 1080x1920 @ 60Hz

5. Confirm the resolution change

   • The screen may go black briefly while applying the new resolution
   • A confirmation dialog will appear asking if you want to keep the new settings
   • Select "OK" or "Keep" within the timeout period (usually 15 seconds)
   • If the screen remains black or unreadable, wait for the timeout and the device will revert to the previous setting

6. Verify the output

   • Check that the content fills the screen correctly without black borders or cropping
   • Ensure text and images appear sharp and properly scaled

For additional support, contact PlayIPP technical support.