How to replace a screen
There are several situations where you may need to replace an existing screen with a new device, whether due to technical failure, a hardware upgrade, relocation, or a change in screen technology. This guide walks you through the current process for disconnecting the old device and connecting the new one.
Table of contents
Why you might need to replace a screen
- Technical failure or damage - The original screen has stopped working or is physically damaged
- Hardware upgrade - You want to modernize to a newer model with better performance or features
- Relocation - The screen is being moved to another location, and you need to replace it at the current site
- Technology change - You want to switch from one type of screen to another (for example, from Web based to PLAYport)
How to replace a screen
- Navigate to Screens in the main menu
- Locate the screen you want to replace and click on it
- Click on the settings tab
- Go to the Connected screen section
- Click Disconnect screen
- If the old screen is still functioning, it will now show an activation code instead of content
- To connect the new physical screen, follow the steps in How to connect a physical screen to PLAYipp
What happens next
- The screen keeps its existing configuration, since the settings belong to the screen itself, not the physical device
- Once the new device is connected, it automatically receives the screen's scheduled content and playlists
- The old device is no longer linked to the screen and can be reused or activated elsewhere
- Content download may take a few minutes depending on your connection speed and content size