Admin

TABLE OF CONTENTS * Overview * Edit Tree Structure * Edit a Location * Add a Section * Edit a Section The tree structure gives you an overview of how your screens are organized. The screens are grouped into sections and locations, making it easy to navigate and manage larger sets of screens. OVERVIEW In the Screens view, you can switch between two modes: Tree and List. The tree view displays your screens organized in a hierarchical structure with sections and locations. Each section can be expanded or collapsed to show or hide its contents. In the tree view, you will see: * Sections – Overall groupings, e.g., a city or region. * Locations – Specific locations within a section, e.g., "Cafeteria" or "Reception". Each location has an address associated with it. * Screens – The individual screens that belong to a location. Here you can see the screen's name, which location it belongs to, connection status, and whether it is active or inactive. You can expand or collapse all sections at once by clicking on Expand All or Collapse All at the top of the view. If you prefer a flat overview without hierarchy, you can switch to the list view by clicking on List. Read more about the list view in our separate guide: Screen List EDIT TREE STRUCTURE Click on Edit Tree Structure in the upper right corner to enter edit mode. The background will change to green to indicate that you are in edit mode. In edit mode, you can: * Edit Locations – Click on Edit next to a location to change its name, address, which section it belongs to, or to remove the location. * Add Sections – Click on + Add Section to create a new overall grouping. * Edit Sections – Click on Edit next to a section to change its name or remove the section. Click on Done in the upper right corner when you are finished with your changes. EDIT A LOCATION To edit a location, you must first enter edit mode by clicking on Edit Tree Structure. Then click on Edit next to the location you want to change. A dialog box will open where you can change the following: * Name – The name of the location, e.g., "Cafeteria". * Address – The address of the location. Click the cross to remove the current address and enter a new one. * Section – Which section the location belongs to. Change this to move the location to another section. Click on Save to confirm the changes, Cancel to undo, or Delete to remove the location. ADD A SECTION To add a section, you must first enter edit mode by clicking on Edit Tree Structure. Then click on + Add Section. A dialog box will open where you enter a name for the section. Give the section a descriptive name, e.g., "Floor 1" or "Southern Region". Click on Save to create the section. The + Add Section button at the top creates a new section at the top level. Each existing section also has its own + Add Section button. Clicking on it creates a sub-section under that section, allowing for a deeper hierarchy. EDIT A SECTION To edit a section, you must first enter edit mode by clicking on Edit Tree Structure. Then click on Edit next to the section you want to change. A dialog box will open where you can rename the section.

Table of Contents * What is the screen list? * Overview of the screen list * Search and filter screens * Screen information columns * Screen actions and shortcuts * View modes: Tree vs List * Export and customize What is the screen list? The screen list is your central hub for managing all your screens in PLAYipp. It provides a comprehensive overview where you can see all your screens at a glance, check their status, and perform various management tasks quickly and efficiently. Overview of the screen list The screen list displays all your screens in a table format with important information about each screen. From this view, you can: * See which screens are online or offline * View screen addresses and locations * Check which layout is currently assigned to each screen * Access quick actions for managing individual screens * Search and filter to find specific screens Search and filter screens At the top of the screen list, you'll find powerful tools to help you locate specific screens: * Search field: Use the search bar to search by name, address, ID, or other screen attributes. Simply type your search term and the list will filter automatically. * Filter button: Click the Filter button to access advanced filtering options. This allows you to narrow down your screen list based on specific criteria. Screen information columns The screen list displays the following information for each screen: * Name: The name of your screen. Screens can be identified by custom names like "Entrance," "Office," or "Conference Room." * Address: The physical address where the screen is located. This helps you identify the screen's location. * Status: Shows whether the screen is currently online (green) or offline (red). This gives you an immediate overview of which screens are active and which may need attention. * Layout: Displays which layout is currently assigned to the screen.  * Shortcuts: Quick action buttons that allow you to perform common tasks directly from the list view. Screen actions and shortcuts Each screen row includes shortcut icons that provide quick access to common actions: * Settings: Access screen settings and configuration * Publish: Takes you directly to the publish section where you can publish content to the screen These shortcuts save time by allowing you to manage screens without navigating away from the list view. View modes: Tree vs List You can toggle between two different view modes: * Tree view: Displays your screens organized in the section structure you've created. This is useful when you want to see screens grouped by sections and subsections. * List view: Shows all screens in a flat table format, regardless of their section organization. This is useful when you want to see all screens at once or perform bulk actions. Switch between these views using the Tree and List buttons in the top right corner. Export and customize Export: Click the Export button to export your screen list. This is useful for reporting, documentation, or sharing screen information with others. Customize: Use the Customize button to adjust which columns are displayed in the screen list. This allows you to tailor the view to show the information most relevant to your needs.

WHAT IS ADDRESS COMPLETION? Address completion means adding complete addresses for your screens in PLAYipp. This is needed to prepare the system for a future update to the screen structure and helps you build a better structure when new features are released. GETTING STARTED WITH ADDRESS COMPLETION OPEN ADDRESS COMPLETION 1. Click Signage > screens 2. Click the Screen menu 3. Select the Complete addresses option You will now see a list of all your screens that have incomplete addresses. UNDERSTANDING THE ADDRESS LIST The list displays the following information for each screen: * Name - The screen's name * Current address - The incomplete address that is registered * Current section - Shows if the screen is linked to a section (usually displays "-" for screens without sections) * Completed address - A search field where you enter the complete address Screens with incomplete addresses are marked with a red exclamation mark. COMPLETE AN ADDRESS 1. Find the screen you want to complete the address for in the list 2. Click in the search field under the Completed address column 3. Enter the screen's complete address 4. When the address is correctly filled in, the red exclamation mark will change to a green checkmark SAVE YOUR CHANGES You have two options when working with address completion: * Click Save to save all addresses you have completed. The screens you have validated will then disappear from the list. * Click Cancel if you want to leave the page without saving your changes You can return to address completion at any time and continue working. When you save, the completed addresses disappear from the list, so that only screens with incomplete addresses are displayed. TIPS * You don't need to complete all addresses at once - work at your own pace and save when you're done * Verify that the addresses are correct before saving, as this will facilitate future updates to the screen structure

In PLAYipp, you can manage central settings for how and when your screens should be active. These global settings make it easier to control operating times and recurring restarts in a uniform way for multiple screens. WHERE CAN I FIND THE SETTINGS? 1. Click on Signage in the main menu 2. Click on Screen menu 3. Click on Global screens settings Here you will find settings that apply globally to your screens: * Restart Schedule * Restart span * Energy Saving Mode (When the screen should be on) SETTINGS IN DETAIL Restart Schedule With the restart schedule, you can specify particular days and times when the screens should automatically restart. This can be useful to ensure stable operation and avoid screens freezing or losing connection. Example: Monday–Friday at 05:00 – the screens restart before the workday begins. Restart span The restart span is used to stagger the restarts of multiple screens over time, so they do not all restart at exactly the same time. You specify a number of minutes, which determines how long after the scheduled restart time each screen randomly restarts. Example: If the time is set to 30 minutes, and the scheduled restart is at 05:00, the screens will restart sometime between 05:00 and 05:30. This reduces the load on networks and servers in larger installations. Energy Saving Mode Here you specify during which times the screens should be turned on. Outside of these times, they will go into sleep mode. Example: The screens should be active between 07:00–17:00 on weekdays, and turned off on weekends. IMPORTANT TO KNOW * The global settings apply to all screens that do not have their own local settings. * If a screen has its own settings, the global ones will be overridden. * Changes take effect immediately but may require the screen to be online to take effect.

PLAYipp Monitoring API The PLAYipp Monitoring API gives you access to live status and key activity data about your digital signage players — allowing you to fetch and use the information from your own tools, dashboards, or monitoring platforms. This guide helps you understand how the API works, how to get started, and what you can use it for. Whether you're a partner integrating PLAYipp with your own monitoring tools such as Network Operations Center (NOC) or Security Operations Center (SOC) platforms, or a customer looking to automate uptime monitoring and IT troubleshooting across many screens and sites, this API gives you a fast and reliable way to track status, activity, and technical metadata across your screen network. What You Can Use the API For This API is purpose-built to support: * Centralized monitoring of all players from a single dashboard * Real-time detection of downtime or connectivity issues * Integration with IT monitoring systems (NOC/SOC tools, etc.) * Automation of alerts, health reports, or ticketing workflows * Device metadata collection (IP, model, OS, software version, etc.) Who Should Use This API * IT teams managing screen infrastructure across multiple locations * Managed Service Providers (MSPs) offering digital signage operations * Developers building dashboards, analytics, or support tools for PLAYipp * Security and operations teams who need automated visibility into uptime Before You Begin 1. Public API access is enabled for your account Note: Public API access is disabled by default. Contact PLAYipp Support to enable this feature. 2. You have your personal API key Available under Personal Settings once the API feature is enabled 3. You have a REST client installed We recommend Postman or curl 4. You're aware of the rate limits found in the documentation. Swagger & API Testing Tools To explore and test the API check out the Swagger Documentation: https://signage.playipp.com/docs/public Authentication All requests must include the correct header format: Authorization: Bearer YOUR_API_KEY Example:  Authorization: Bearer abc123xyz456 Common mistake: Using authentication: instead of Authorization: will result in 400 Bad Request. See troubleshooting below. API address The Base URL for the API is https://signage.playipp.com/api/public/ and this is used as the foundation for all API calls. Currently, there are two available endpoints in our public API: customers and screens. To retrieve customer data, use: https://signage.playipp.com/api/public/customers To retrieve information about screens for a specific company, use: https://signage.playipp.com/api/public/screens/{companyId} Note! In the screens endpoint, you need to replace {companyId} with the actual company ID you want to retrieve data for. Available Endpoints 1. GET CUSTOMERS Returns a list of all customers with their unique IDs. Endpoint GET /customers Example Response [   {     "id": 123,     "name": "PLAYippAccountName"   } ] 2. GET SCREENS BY CUSTOMER Returns metadata and live status for all screens linked to a customer. Endpoint GET /screens/{companyId} Path Parameter companyId: Integer (required) Example Response [   {     "companyId": 123,     "name": "Reception Screen 1",     "type": "signage",     "mac": "00:1A:2B:3C:4D:5E",     "ip": "10.2.0.123",     "status": "online",     "latestContact": "2025-01-01 13:37:00",     "latestContactSeconds": 47,     "model": "SSSP11",     "brand": "Samsung",     "softwareVersions": {       "com.samsung.ssp": "1.0.0",       "com.samsung.tizen": "5.0"     },     "os": "Tizen",     "createdOn": "2025-01-01 12:00:00"   } ] Available Endpoints * Show screen uptime on an internal dashboard * Flag screens that haven’t contacted the server in over 60 seconds * Match screen metadata (IP, model, OS) to troubleshoot issues * Filter screens by customer to automate reporting Troubleshooting A) Authorization issues: You’re getting a 400 Bad Request or 403 Forbidden error: * Header key must be: Authorization * Header value must be: Bearer YOUR_API_KEY Example:  Authorization: Bearer abc123xyz456 (Do not use authentication: YOUR_API_KEY) b) Make sure Public API access is enabled for your account and your API key is correct. Contact: If you have questions or need help, contact support@playipp.com, start a chat, or call us directly. We're happy to assist.

Now, as a PLAYipp user, you can easily log in to the platform using your existing Google account instead of keeping track of separate login credentials. This can be activated directly through the platform's settings, making the transition quick and simple. Using your Google account for login reduces the number of passwords you need to remember and manage. It can also mean increased security, as many organizations already have established security protocols and two-factor authentication (2FA) linked to their Google accounts. Table of Contents: * How does it work? * Benefits of using a Google account for login * What do you need to do? How does it work? For many organizations, it is straightforward to enable login with a Google account. An administrator for your PLAYipp account just needs to activate the option under Administration > Organization Settings > Security in the PLAYipp Manager. Once the feature is activated, you as a user will be able to select "Log in with Google" on the PLAYipp login page. You will then be redirected to Google's login page where you enter your usual Google credentials. After successful authentication, you will be automatically sent back to PLAYipp, logged in and ready to use the platform. Benefits of using a Google account for login: * Very easy activation: just one setting that needs to be turned on. * Easier login: Use an account you are already familiar with. * Fewer passwords: Reduce the risk of forgotten passwords. * Increased security: Take advantage of your organization's existing security solutions for Google accounts. What do you need to do? If you are interested in using your Google account to log in to PLAYipp: 1. Contact the administrator for PLAYipp within your organization. Ask if they can enable login with a Google account. 2. Refer them to check the settings under Administration > Organization Settings > Security in the PLAYipp Manager. Note: In some cases, or for organizations with more complex IT environments, a more comprehensive configuration via SAML and Microsoft Azure AD may still be relevant or necessary for further customization and control. However, for many, the simpler activation is sufficient. You can read more about it here: SAML The most common and robust method for integrating Google accounts for login in PLAYipp is still through a SAML 2.0-based Single Sign-On (SSO) connection. This is the connection that an administrator configures.

Now, as a PLAYipp user, you can easily log in to the platform using your existing Microsoft account instead of keeping track of separate login credentials. This can be activated directly through the platform's settings, making the transition quick and simple. Using your Microsoft account for login reduces the number of passwords you need to remember and manage. It can also mean increased security, as many organizations already have established security protocols and two-factor authentication (2FA) linked to their Microsoft accounts. Table of Contents: * How does it work? * Benefits of using a Microsoft account for login * What do you need to do? How does it work? For many organizations, it is straightforward to enable login with a Microsoft account. An administrator for your PLAYipp account just needs to activate the option under Administration > Organization Settings > Security in the PLAYipp Manager. Once the feature is activated, you as a user will be able to select "Log in with Microsoft" on the PLAYipp login page. You will then be redirected to Microsoft's login page where you enter your usual Microsoft credentials. After successful authentication, you will be automatically sent back to PLAYipp, logged in and ready to use the platform. Benefits of using a Microsoft account for login: * Very easy activation: just one setting that needs to be turned on. * Easier login: Use an account you are already familiar with. * Fewer passwords: Reduce the risk of forgotten passwords. * Increased security: Take advantage of your organization's existing security solutions for Microsoft accounts. What do you need to do? If you are interested in using your Microsoft account to log in to PLAYipp: 1. Contact the administrator for PLAYipp within your organization. Ask if they can enable login with a Microsoft account. 2. Refer them to check the settings under Administration > Organization Settings > Security in the PLAYipp Manager. Note: In some cases, or for organizations with more complex IT environments, a more comprehensive configuration via SAML and Microsoft Azure AD may still be relevant or necessary for further customization and control. However, for many, the simpler activation is sufficient. You can read more about it here: SAML The most common and robust method for integrating Microsoft accounts for login in PLAYipp is still through a SAML 2.0-based Single Sign-On (SSO) connection with Microsoft Azure Active Directory (Azure AD). This is the connection that an administrator configures.

In our notification center you will receive notifications about updates in PLAYipp, information about subscriptions that are about to expire and deviating support opening hours and more. All your notifications can be found at the top right of when you are logged in to PLAYipp. If a red dot lights up next to the icon, it indicates that there are new messages. Notifications There are two different types of notifications, information messages and warning messages.  Information notices are displayed with an information icon and can be a message about updates in PLAYipp. Warning notices are displayed with a red triangle and can, for example, be about a subscription about to expire that must be renewed. All notices contain a "clear" button in the upper right corner where you can click to delete that particular notice. They can also contain a button that takes you to other places in PLAYipp. Some notifications will not be possible to delete but will remain in the notification center until a certain date. The reason for that is that they contain important information that needs to be acted upon.  

When the number of licenses in a subscription decreases during its renewal, you need to select which screens should be disabled.  It is important to remember to complete this before the subscription expires. If no active choice is made, a random screen will be deactivated. Admins and license admins will receive the message in a notification that you can find in the notification center.  When you click 'select licenses' you will be taken to a separate view where you can choose which screens to disable. Select them by checking the box to the left of the screen name and then click save. You will then receive a confirmation that your changes have been saved.

INTRODUCTION This guide shows how to transfer screens between different accounts in PLAYipp. It's important to know that when you transfer a screen, only the screen itself is transferred – the content does not automatically follow. WHAT IS TRANSFERRED When you transfer a screen between accounts, the following is transferred: * The screen as a digital device * The screen's basic settings WHAT IS NOT TRANSFERRED AUTOMATICALLY * Content (Images, videos, widgets, etc.) * Licenses Content must be transferred manually if you want it to be available on the new account. MOVING LICENSES If you also need to transfer licenses between accounts, you must contact PLAYipp via email: * Email address: order@playipp.com * Describe which licenses should be transferred and to which account STEPS TO TRANSFER A SCREEN Moving a screen between accounts happens in two main parts: 1. Create a transfer code on the original account 2. Import the screen to the new account using the transfer code PART 1: CREATE TRANSFER CODE (ON THE ORIGINAL ACCOUNT) 1. Click Signage 2. Click the checkbox on the screen you want to transfer 3. Click More options 4. Click Transfer screen 5. Click Create transfer code 6. Your transfer code will appear here. Copy it 7. Click Close PART 2: IMPORT SCREEN (ON THE NEW ACCOUNT) 1. Go to the account you want to transfer the screen to 2. Click on signage 3. Click on Screens menu 4. Click on Import screens 5. Enter the transfer code here 6. Once the code is accepted click Import screens 7. Fill in information about the name, adress, Section, Group, subscription and choose the layout for the imported screen 8. Click Import screens 9. You will get an overview of the imported screen. Click done AFTER THE TRANSFER When the screen has been transferred to the new account: * Verify that the screen appears correctly in the new account * Add content manually if needed * Check that the license has been transferred if you submitted a request to order@playipp.com TIPS * Document what content was on the screen before the transfer * Plan the content transfer before moving the screen * Contact order@playipp.com well in advance if licenses need to be transferred

Heartbeat is a feature to monitor your screens and media players. You receive an email if any screen or media player goes offline. So that you have the opportunity to fix the error as quickly as possible. A player going offline can be due to several things. The most common, however, is that the network to the player/screen is malfunctioning. It is possible to create several lists so that you can specify different contact persons for different screens/media players. If you don't have this option in PLAYipp manager, you don't have rights for it. Please contact your PLAYipp account administrator. Create a heartbeat list 1. Click on "Signage" 2. Click on "Heartbeat" 3. Click here 4. Name your list 5. Click in "Add contact" 6. Fill in a email adress of the person that shall receive the heartbeat email. This don't need to be a administrator in playipp. It can be someone that is a part of the IT department or someone at the location of the screen. 7. Click on the media player tab and select which media players should be included in the list and monitored. On the left side, you can select all players that are part of groups, locations or media players that have a special screen layout. 8. Click "Save"

Are you a company admin in PLAYipp and want full control of your licenses? Look no further! Each screen requires a license in order to use it. You can either buy licenses directly through us or through one of our resellers. You will find the license page under the Administration menu in the main menu. TABLE OF CONTENTS * License overview * Export your license list OVERVIEW You will now get an overview of your licenses.   The licenses will be sorted by renewal date, so the licenses that are closest to renewal will be at the top. To renew the license, contact your dealer. At the top under "How to buy" you will find contact details for your retailer. If you have bought your license directly from us, you are very welcome to get in touch and we will help you! Contact us here. If the license was purchased with automatic renewal, the license will be renewed automatically if it is not canceled 3 months before the end of the period. You can choose to remove certain columns if you wish. This is done via the gear wheel on the right. To get an overview of all licenses, you can click on statistics icon at the top, then you will see how many free and used licenses there are for signage and rooms respectively. EXPORT YOUR LICENSE LIST You can export your account's license list to different file formats for analysis, reporting, or archiving. How to export a license list: 1. Go to Administration > Licenses in the main menu 2. Click on the gear icon in the top right 3. Select Export list from the menu 4. Choose your export settings in the dialog: Export as * CSV - Comma-separated values for spreadsheet programs * HTML - Web page format * JSON - Structured data format for technical use * XLSX (Excel) - Microsoft Excel format Columns * Only visible columns - Exports only columns currently displayed in your list view * All columns - Exports all available license information Filter * Use active filters - Exports only licenses matching your active filters * Ignore filters - Exports all licenses regardless of active filters 1. Click Copy to clipboard to paste the data directly, or Download file to save as a file The exported list contains information about all licenses on your account, including license types, assignment status, and validity periods.  

The new users can either be administrators or users with limited permissions. You as an administrator decide what a user can and cannot do. Read more about how to set rights here: Manage user rights  To add users, follow these steps 1. Click Administration 2. Click on users 3. Click on "add new user" 4. Fill in the user's first name, last name, email and phone number. 5. Now can now set which rights the user should have. (You can also change this afterwards.) Read more about how to set rights here: Manage user rights  6. If you want the user to be included in a user group, do this: (you can also set this afterwards) 7. When you are done with your user, click Add and save 8. The user will now receive an email to their email with an invitation and instructions to log in to their account.

In this article, we will go through how you set permissions for your users, what all permissions do and how they work. This can be customized to an individual level according to what your organizational structure looks like. Contents of this article: User details Permissions Screen access Media library All users who log into PLAYipp® must have their own personal user. An unlimited number of users is included in the license. It is possible to customize each user's permissions so that the user only gets access to exactly what they are supposed to manage. If several users have equal permissions, it is best to configure a user group. We will go through user groups here: User groups  To see how to add new users, follow this guide: Add new users  All users can be found under Administration > Users where you are greeted by a list of all users and can click on each user to see user details and permissions. All new users have 3 tabs: User Details, Permissions and Media Library User details Here you will find basic details about the user; Name, email and phone number. You can also block the user and add them to a user group. You can read more about user groups here: User groups  Permissions Under the second tab we find all the permissions that you can give to the user. Depending on which functions are activated on your account, options may be added or removed. Administrator: Permissions to change everything, including organization settings. An administrator has access to all content, screens and users. Publish Content: Allows the user to publish content to screens. When you have activated this, you will get another tab (screen access) where you can choose which screens the user can publish content to. Quicknote Templates: Allows the user to manage Quicknote templates. You can read more about how to create and manage Quicknote templates here: Create a Quicknote template  Functions: Allows the user to manage all functions. This means the functions Tenants, Restaurant Menus, Targets, Information Feed and Events. If you click on "Show all permissions", you can choose which of these functions the user can manage. Integrations: Allows the user to create and manage integrations against third-party systems. You can find help center articles about all integrations here: Integrations  Signage administration: Allows the user to add screens, groups and manage its settings. Rooms Administration: Allows the user to add screens and manage settings for Rooms screens. User Administration: Allows the user to manage users and their permissions. ATTENTION! This allows the user to create administrators and new users with higher privileges. Design: Allows the user to manage screen layouts and graphical profile. License Administration: Allows the user to manage subscriptions and licenses. Organization Settings: Allows the user to manage general settings and licenses. (Only administrators have access to organization settings.) Screen access If you have given a user permissions to publish content (you can find this under the permissions tab) then a tab called screen access will appear. Here you set which screens and groups a user can publish to. When you open this tab, you will be greeted by two tables. These two show which screen slots and screen groups the user currently has permissions to publish to (on new users these are empty). To choose which locations or groups the user can manage, click "Edit". The table will unfold and all places/groups will be visible. You can now tick "publish" in the place or group that the user should be allowed to publish to. In the example below, the user can publish to the location Gävle but not Sandviken. You can also set which area or layout the user can publish to. You do this by clicking on the plus sign on the left. Then you can choose exactly which layout or surface the user can publish to. In the example below, the user is allowed to publish the area Top but not Middle left. Media library Here you can set which folders in the media library a user should have access to. At the top there is an option to allow full access. If you check this option, you can choose whether the user has only "read" or both "read and write permissions" to all files and folders.  If you uncheck this, you can choose which folders the user has write or read permissions to. You get read automatically if you check write permission. In the example below, it is set that the user has "write and read permissions" on the files folder, only "read permissions" on the movies folder and no permissions at all on the pictures folder. This means that the user will not see the pictures folder at all.

If several users are to have the same permissions, we recommend that you create a user group. You can create a user group with the permissions they need and then add the users who should have the same permissions. By doing so, you avoid making the same permissions several times for different users and can make your work more efficient. User groups have the same possibilities for customizing permissions as a user. Read more about how to manage user rights here: Manage user rights  Create a user group 1. Click here 2. Click "User groups" 3. Click "Add new group" 4. You can now add some details on the user group; Name and notes 5. Under the permissions tab, you can set the permissions for the user group and the user in the group. You can read more about permissions here: Manage user permission  Add users to a user group 1. Navigate to the user group (Administration > User groups) and click on your group.  2. Click on the Users tab 3. Click on Edit 4. Click on the toggle button to add a user to the group 5. Click on save

Before You Start When creating a new screen, you can choose to organize it using sections and groups: * Sections act as folders to create structure among your screens * Groups are used if you want to publish content to multiple screens at the same time Both of these are optional but can facilitate the management of your screens. If you want to learn more: * Guide: Sections * Guide: Groups Getting Started 1. Navigate to Sigange Go to "Sigange" in the main menu where you will see your existing screens listed. 2. Open the Screen Menu Click on the "Screen Menu" button in the upper right corner. 3. Step 3: Select "Add Screen" In the dropdown menu that opens, select the option "Add Screen" (the first option in the list). FILL IN SCREEN INFORMATION 1. Enter Screen Name In the dialog box "Add New Screen," fill in the name of your screen in the "Screen Name" field (e.g., "Cafeteria"). 2. Enter Address - Search Click in the "Address" field and start typing an address to search. 3. Select Address from the List The system will display a list of suggestions based on what you type. Start typing (e.g., "ny") and matching addresses will appear. 4. Confirm Address Select the correct address from the list (e.g., "Nygatan 29, Gävle, Gävleborg County, Sweden"). The address will now be automatically filled in the address field. 5. Select Section (Optional) Click on the dropdown menu "Select Section" and choose the section where the screen will be placed (e.g., "Gävle"). Note: You can only select a section if you have already created sections. You can read more about sections here: Sections  6. Select Group (Optional) Click on the dropdown menu "Group" and choose the group where the screen will be placed (e.g., "Gävle"). Note: You can only select a groups if you have already created groups. You can read more about groups here: Screen groups  SELECT LAYOUT 1. Step 11: Change Layout (Optional) If you want to change from the default layout "Landscape Fullscreen," click the "Change Layout" button. 2. Select Layout Type In the layout menu, you can choose between "Landscape" and "Portrait." Under "Portrait," there are several options: 3. Select Layout Click on the layout you want to use on the screen 4. Confirm Layout Once you have selected the correct layout (Reception), it will be displayed in the summary. Now all information is filled out. FINISH 1. Step 14: Add Screen When all information is filled out and the layout is selected, click the green button "Add Screen" at the bottom right. 2. Confirmation You will now receive a confirmation dialog showing "The screen has been added" with a summary of: * Screen Name * Address * Section * Group 3. Click "Go to Overview" to see your new screen in the list, or "Done" to close the dialog. Done! Your new screen is now created and ready to use! You can now start publishing content to it by selecting it in the screen overview. NEXT STEPS Now that the screen is created in the system, you can start publishing content to it. Please note that no physical screen is connected yet - the screen you have created is only a digital screen in the system. To display the content on an actual screen, you need to: 1. Connect a physical screen/display 2. Link it to the digital screen you just created 3. Connect the screen to a license Read more in our guides: Guide: Connect a Physical Screen Guide: Connect screen to license 

Screen groups are a way to publish content to multiple screens simultaneously. Instead of selecting each screen individually, you can create groups and publish to all screens in the group at once. This makes it easier to manage and organize your screens, especially when you have many screens in different locations. WHAT ARE SCREEN GROUPS USED FOR? Screen groups help you streamline your workflow by allowing you to: * Publish to multiple screens at once - Select a screen group instead of individual screens when publishing content * Organize by location - Group screens by physical location such as "Building A", "Reception areas", or "Conference rooms" * Organize by function - Create groups based on purpose like "Menu boards", "Wayfinding screens", or "Information displays" * Create hierarchies - Use parent and subgroups to build a structure that matches your organization, for example "Head Office > Floor 2 > Meeting rooms" * Simplify content management - Update content for an entire group instead of updating each screen separately HOW TO PUBLISH TO A SCREEN GROUP To publish content to a screen group: 1. Navigate to Signage 2. Click on screen group Screen Groups 3. Select the group you want to publish to 4. Choose the area you want to publish to 5. Publish as usual The content will now be published to all screens in the selected group. HOW TO CREATE A SCREEN GROUP 1. Click on Signage 2. Click on Screen groups 3. Click the plus button (+) 4. Fill in the following fields in the dialog that opens: Name Give the group a descriptive name that makes it easy to identify which screens are included. Examples: "Entrance Screens", "Conference Rooms Floor 2", or "Lunch Area". Parent group If you want to create a subgroup under an existing group, you can select the parent group here. This is optional and can be left empty if you're creating a main group. Locations Select which locations should be included in the group by activating the respective toggle button. You can select one or multiple locations: * Active toggle (green) = the location is included in the group * Inactive toggle (gray) = the location is not included in the group Create the group When you've filled in all the information, click the green Create button. If you want to cancel, click Cancel. Your new screen group will now appear in the list of screen groups and can be used to organize your content.

Table of Contents * What are sections? * How do sections work? * How to create sections * Moving screens between sections * Difference between sections and groups * When should you use sections? What are sections? Sections function as folders for your screens and help you organize them in a structured way. With sections, you can create a clear tree structure that makes it easy to find and manage your screens. How do sections work? Sections are an organizational tool that allows you to divide your screens into different folders. This is especially useful if you have many screens and want to keep them organized based on location, department, or other logical divisions. For example, you can create the following structure: * Head Office  * Reception * Conference Room * Staff Cafeteria * Stockholm Store * Window Display * Checkout * Gothenburg Store * Window Display * Checkout How to create sections Creating sections is straightforward: 1. Navigate to Signage in the menu 2. Click on Edit tree 3. Click on Add section 4. Give your section a name 5. Click save Creating subsections If you want to create a section within an existing section (a subsection), simply click on the Add section button on the parent section. This allows you to build a hierarchical structure with multiple levels. For example, if you have a section called "Head Office" and want to add subsections for different floors or departments, click on "Add section" directly on the "Head Office" section. Moving screens between sections To move a screen to another section, click on Edit on your screen. There you can choose which section the screen should belong to. This makes it easy to reorganize your screens as your needs change or if a screen is relocated. Difference between sections and groups Although sections and groups may seem similar at first glance, there is an important difference: Sections are used only to organize and structure your screens. They function like folders in a file manager. Groups are used to publish content to multiple screens simultaneously. You can select a group as the recipient when publishing a presentation. Important to know: You cannot publish content directly to a section. If you want to publish to multiple screens within a section, you need to use a group instead. When should you use sections? Use sections when you want to: * Create a clear structure for your screens * Divide screens based on location or function * Make it easier to find specific screens * Keep order in large screen installations

Enabling two-factor authentication (2FA) is an important step in strengthening the security of your organization. There are several ways to secure your account. Apps like Google Authenticator, Microsoft Authenticator, and Authy generate one-time codes that are used in conjunction with your password. For extra protection, you can use a hardware key, like the YubiKey, or biometric methods like a fingerprint reader, if your device supports it. NOTE If you are looking for how to reset two-factor authentication, you will find it here: Reset two-factor authentication  Table of Contents: * Enable Two-Factor Authentication * Get Started with a Hardware Key. * Get Started with an Authenticator App Enable Two-Factor Authentication To increase the security of your organization, we recommend enabling two-factor authentication (2FA) in PLAYipp. With two-factor authentication, both your regular password and a unique one-time code are required to log in, making it significantly more difficult for unauthorized people to gain access to your account. This extra level of security protects not only your personal login, but also your organization's content and user data. Below you will find a step-by-step guide on how to enable two-factor authentication for your entire organization. NOTE: You must be an administrator for the organization to make these changes. 1. Go to Administration and then select Organization Settings from the menu. 2. Click on the Security tab 3. Enable two-factor authentication 4. Choose one of the options  5. Click on "save" Get started with a hardware key. Once two-factor authentication is enabled for your organization, you'll need to set up a hardware key or authentication app the next time you sign in. A hardware key can be a fingerprint, physical security key, facial recognition, or other authentication device. 1. To activate a hardware key, click "Activate Security Key" and follow the instructions displayed in your browser. 2. The next time you log in, you will need to authenticate with your hardware key. This may look different depending on the type you are using. If you have Touch ID on MacOS, it may look like this: Get started with an authenticator app Once two-factor authentication is enabled for your organization, you'll need to set up a hardware key or an authenticator app the next time you sign in. You can use apps like Google Authenticator, Microsoft Authenticator, Authy, and more. 1. To use an authenticator app when logging in, click "Enable Authenticator App" and follow the on-screen instructions. 2. You will need to scan a QR code with your chosen authentication app. The app will then generate a one-time code that you enter into PLAYipp to complete the activation. 3. The next time you log in, you will need to enter the six-digit code from your Authenticator app. If you can't find this code, one of your colleagues can reset it for you. Then they will follow this guide: Reset two-factor authentication 

If you log in for the first time and want to activate two-factor authentication, You now have 2 choices. Activate a security key. This could be fingerprints, physical security key, facial recognition or some other type of authentication hardware. Then the next time you log in you will need to authenticate with this hardware key after you have entered your username and password Click on “Activate security key” and follow the steps in your browser to activate this Enable authenticator app Use an app to authenticate yourself with randomly generated numbers. For example, Google Authenticator, Authy or 1Password. The next time you log in, you will need to authenticate with this authentication app after entering your username and password. To activate an authentication app, scan the code with your chosen authentication app. You will then need to test the connection by entering the code from the app into the interface.

By logging in with two-factor authentication, you increase the security of your account, as it requires an external authentication via app or hardware key. This means that you not only enter your password when you log in, but also use a security key or authenticator app depending on what you choose. There are two options to choose from, security keys or authenticator app. Authenticator app When you log in and have a authenticator app active you are greeted with this message: What you then need to do is go to your authenticator app and look for this code. It can be, for example, Google Authenticator, Microsoft authenticator, Authy or 1Password. It's up to you to choose which app you use when you enable two-factor authentication If you cannot find this code, one of your colleagues can restore this for you. Then they follow this guide: Reset two-factor authentication  Security keys When you log in and have a security key active you will have to sign with it. This can look different depending on what type you are using. If you have Touch ID on MacOS it can look like this:

Sometimes you may need to reset a two-factor authentication. This can only be done for your colleagues, not on your own user. If for some reason you can't access your authenticator app, someone with access to your account will need to reset it in time. To restore an authentication, follow these steps: 1. Click on Administration. 2. Click "User accounts" 3. Click here. 4. Click Reset 2FA 5. Click Reset 2FA Two-factor authentication is now restored. The next time this user logs in, they must add it again.

A screen layout consist of one or more areas. Every area has its own playlist and in these playlists the user can publish material that will be shown on the screen. There is a library with existing screen layouts to choose from or you can create your own screen layout. If you create your own screen layout you can choose the placement and size of the different areas.  Before you can use your screen layout on your screen you need to create a screen location and connect it to your screen layout. For more information about how you create a screen location and how to connect it to your screen layout go to the following article: Screen structure  Concepts Area: Every area has its own playlist. Layout: A layout consist of one or more areas. Base content: Every screen layout can contain base content. By publishing base content, all screens using this screen layout no matter the screen location or screen group will show it. Base content can be used to publish backgrounds, logos and similar to build a good design for your screen. Add a new screen layout If you want to get started quick with a layout we recomend that you use a layout from a template that we have created. You can then upload your own logotype, choose typeface that you want to use. 1.  Click on Signage and choose Screen layouts 2. Click Create new layout 3. Choose a layout or create a custom layout You can now pick between our existing screen layouts or create an on your own custom layout If you choose a custom layout you will choose the size and placement of the layouts. 4. Give your layout a name Choose a name that is easy to recognize. For example Reception layout or Entre layout.  5. Upload your logotope Upload your companys logotype. The logotype should be in .PNG format and idaly have a transparent background. The logotype will update in the preview to the right.   6. Select colors Choose your company’s colors to make the layout feel more like yours. Write in the hex code or klick on the box square to the right to open a color picker.  7. Select fonts Select a font that fits your needs.  8. Save and close Click on save and close to save your new layout. The layout will no appear under Signage > Screen layouts

If you are not completely satisfied with your screen layout, you can always edit it. You can delete, add, resize and move areas. You can also edit background color / image and change fonts and colors on widgets and message templates. To customize your layout you click on Signage > Screen Layouts. Click on the layout that you want to customize.  From this view you can customize everything about the layout.  Areas:  On the left side you will find all the areas that the layout is made of.  There is buttons to duplicate areas and remove them. To the right side of the buttons there is handles to rearange the order of the areas. If areas overlap in the layout the area that is at the top will be displayed in top on the screen.  Settings for areas If you click on a name (or directly on a area in the middle) you will get access to all settings for the area. At the top you find buttons to split the area in two. you can split the area horizontally and vertically, You can altso make a copy or the area or remove it. * You can change the name of the area * Change type of area. The types that is avaible is: * Standard: The most common type of area that you publish content to. * Image: A static image that is used for example logotypes that always shall be shown on the layout. * Widget: The area fills with a weather or clockwidget.  * Color: This area fills with the color that you choose. This can be a single color footer that has not the same color as the background. * You can altso lock the aspect ratio to 16:9 or 9:16. * Set exact heigth and width of the area. You can altso drag the handes directly in the corners of the area. * Set exact placement of the area. You can altso click and drag the area directly. Advanced: If you want to enable some advanced settings you do it here. The settings that are available here are:  * Soft transitions * Sound activated * Random playback order. * Time left overlay * Hidden area Preview You can altso change the preview picture that will be shown when you preview the layout. You can choose to show text, a example picture or upload your own picture.  General: Under general you can choose to change name on your screenlayout, set the spacing between split areas. You can altso set a grid so you can only move areas by that amount.  Background Here you can adjust the background color or change to a picture. You can write a hexcode or click the square on the right to get a colorpicker. Fonts Here you can change the fonts and colors of the text that is shown in the message templates and widgets in the layout. You can write a hexcode or click the square on the right to get a colorpicker.

By setting a graphic profile, you can limit which colors and fonts a user can use, These fonts and colors can be used in QUICKnote templates, widgets and in layouts. If the font you want to use is not available, you can upload it yourself. See this article to see how to add colors: Branding - Colors  To manage fonts, follow these steps: 1. Click Administration 2. Click Branding 3. Click system fonts 4. Click Browse system fonts 5. Click here to enable a font to be used to be used everywhere 6. if you want to disable a font, you use the same button If a font isn't available under system font you can upload your own 1. Click Upload fonts 2. Click Browse files and upload your font Supported formats are: .TTF and .OTF NOTE: Make sure you have a license to use the font you upload.

By setting a graphic profile, you can limit which colors and fonts a user can use, These fonts and colors can be used in QUICKnote templates, widgets and in layouts. If the font you want to use is not available, you can upload it yourself. See this article to see how to manage fonts: Branding - Fonts  To add colors, follow these steps: 1. Click Add color 2. You can enter the HEX color code here Or click here to get a color picker Choose the color on the color picker 3. Give color a name 4. Click add 5.  

SAML is short for Security Assertion Markup Language and is a method that can be used to authenticate users and is used to further secure your account in PLAYipp. With a SAML connection to PLAYipp, you don't have to log in every time, but you can reach PLAYipp directly from your environment. We recommend that you keep an admin-user separate that does not connect using SAML(login with password) in case your certification expire.   To get access to SAML configuration contact PLAYipp support. To set up this connection, follow these steps: 1. Click Administration. 2. Click on organization settings. 3. Click on SAML. 4. Enter your assertion URL here. 5. Fill in your certificate here. The certificate should be formatted as follows: -----BEGIN CERTIFICATE----- [Base64 certificate content] -----END CERTIFICATE----- 6. Now can now take links here and use to log in with etc. Note the links in the picture are just example, you will have unique links for your account

This article explains how to configure SAML-based Single Sign-On (SSO) for PLAYipp Manager using Microsoft Azure Active Directory (Azure AD). Follow these steps to integrate PLAYipp with Azure AD to enable secure and seamless user authentication. To get access to SAML configuration contact PLAYipp support. Prerequisites: * Admin access to Microsoft Azure AD: You need admin rights to create and configure applications in Azure AD. * Admin access to PLAYipp Manager: To configure SAML settings in PLAYipp. Step 1: Add PLAYipp Manager as an Application in Azure AD 1. Log in to the Azure portal: https://portal.azure.com. 2. Navigate to Azure Active Directory > Enterprise Applications > New Application. 3. Select Create your own application, name it "PLAYipp Manager," and choose Integrate any other application you don’t find in the gallery (Non-gallery application). Step 2: Configure SAML-based Single Sign-On in Azure AD 1. In the PLAYipp Manager application, go to Single sign-on and choose SAML as the SSO method. 2. Edit the Basic SAML Configuration: * Identifier (Entity ID): Set this to https://saml.playipp.com/api/saml/[PLAYippAccountID]/metadata. * Reply URL (Assertion Consumer Service URL): Use https://saml.playipp.com/api/saml/[PLAYippAccountID]/assert. * Login URL: Enter https://login.microsoftonline.com/[your-tenant-ID]/saml2. 3. Save the changes. Step 3: Upload the SAML Certificate 1. Under the SAML Signing Certificate section in Azure AD, download the certificate in Base64 format. 2. In PLAYipp, go to the SAML Tab (found under Administration Tab > Organization Settings): Paste the certificate: -----BEGIN CERTIFICATE----- [Base64 certificate content] -----END CERTIFICATE----- NOTE! Make sure the certificate is correctly formatted. Step 4: Add the Assertion URL in PLAYipp Manager In the Assertion URL field under the SAML Tab in PLAYipp Manager, enter the Login URL from step 2. This will typically be: https://login.microsoftonline.com/[your-tenant-ID]/saml2 Step 5: Configure User Attributes & Claims in Azure AD 1. In the Attributes & Claims section, ensure that the Name Identifier is set to user.mail or an attribute that aligns with PLAYipp’s requirements. 2. Add any additional claims that PLAYipp might require, such as first name or last name. Step 6: Assign Users to the Application 1. In the Azure portal, go to Users and Groups for the PLAYipp Manager application. 2. Add the users or groups who will access PLAYipp via SSO. You can read how you configure groups here: How to Use Security Groups and Group Claims for user Management in PLAYipp and Microsoft Azure AD  Step 7: Test the SSO Configuration 1. Use the Login URL (https://saml.playipp.com/api/saml/[PLAYippAccountID]/login) to test SSO functionality. 2. Verify that users are redirected to the Azure AD login page, and can successfully log in. 3. Review Azure AD Sign-in logs for any issues if the authentication does not work as expected. Troubleshooting * "Too many redirects" Error: Ensure that the Identifier (Entity ID) and Reply URL (ACS) are configured correctly in both Azure AD and PLAYipp Manager. * No Redirection to Microsoft Login Page: Double-check the Login URL configuration, and make sure the SAML settings in PLAYipp are enabled. * Certificate Issues: Make sure the certificate includes both -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- markers. Conclusion: Following these steps should set up SAML-based SSO for PLAYipp Manager successfully, allowing users to log in using their Microsoft Azure AD credentials for a secure authentication experience. For further help, contact PLAYipp Support.

Introduction: This article explains how to use Microsoft Azure AD security groups and configure group claims to manage user access in PLAYipp Manager. By linking security groups, you can streamline user permissions and automate access management based on roles defined in Azure AD. Prerequisites: * Admin access to both Microsoft Azure Active Directory (Azure AD) and PLAYipp Manager. * SAML-based SSO already configured between Azure AD and PLAYipp Manager. Step 1: Create Security Groups in Azure AD 1. Log in to the Azure portal: https://portal.azure.com. 2. Navigate to Azure Active Directory > Groups > New Group. 3. Create security groups for different roles or access levels in PLAYipp: * PLAYipp Admins: Users with full administrative access. * PLAYipp Editors: Users who can manage content but have limited administrative permissions. * PLAYipp Screen Managers: Users who can manage screens and layouts. * Quicknote Users: Users who have access only to the Quicknote feature. 4. Add members to each group according to their roles in your organization. Step 2: Configure Group Claims in Azure AD for the SAML Application 1. Go to Azure Active Directory > Enterprise Applications. 2. Select the PLAYipp Manager application where you have configured SAML SSO. 3. Under Single sign-on, find the User Attributes & Claims section and edit the claims. 4. Add a Group Claim: * Click Add a group claim. * Configure the group claim settings: * Select "Groups assigned to the application" to limit the claim to users assigned to the PLAYipp app. * Customize the group name format (e.g., Group ID or Group Name). * Choose to emit the group membership as a claim: Use a claim name such as groups or roles. 5. Save the group claim configuration. Step 3: Assign Users to the PLAYipp Application Using Security Groups 1. In Azure AD, go to Enterprise Applications > PLAYipp Manager > Users and Groups. 2. Assign the previously created security groups to the application: * For example, assign the PLAYipp Admins group to grant admin-level access in PLAYipp. 3. This assignment ensures that any users added to these groups in Azure AD will automatically have the corresponding access in PLAYipp. Step 4: Map Security Groups to Roles in PLAYipp Manager 1. Log in to PLAYipp Manager. 2. Navigate to Administration Tab > User Groups > Add new group or Edit an existing group. 3. Map the group claims to roles or permissions in PLAYipp: * Admin Group: Map to full administrative permissions. * Editor Group: Map to content management permissions. * Screen Manager Group: Map to screen-related access. 4. Configure any other settings needed to reflect the group claim roles accurately. Step 5: Automating User Access Through Group Membership With security groups linked between Azure AD and PLAYipp, managing access becomes automated: 1. Onboard New Users: Simply add them to the appropriate security group in Azure AD (e.g., PLAYipp Editors), and they will automatically gain the corresponding permissions in PLAYipp. 2. Modify User Permissions: Moving a user from one group to another (e.g., from PLAYipp Editors to PLAYipp Admins) will instantly change their access level in PLAYipp. 3. Revoke Access: Removing a user from all groups assigned to PLAYipp will revoke their access. Step 6: Advanced Configuration (Optional) 1. Link Security Groups to Specific Screen Groups or Features: * Use security groups to manage access to specific screens, content, or features. * For example, grant access to only certain screen groups based on geographic or departmental needs. 2. Combine Group Claims with Other Organizational Units: * Use group claims together with organizational structures in PLAYipp to refine user access control. Troubleshooting * Users Not Getting Expected Permissions: * Make sure the security groups are properly assigned to the application in Azure AD. * Verify that the group claims are correctly mapped to roles in PLAYipp Manager. * Group Claim Not Appearing in PLAYipp: * Ensure that the group claim is correctly configured in the Azure AD app’s User Attributes & Claims settings. * Check the group claim format and adjust if necessary (e.g., use "Group Name" instead of "Group ID"). Conclusion Using security groups and group claims to manage access in PLAYipp Manager offers a flexible and automated way to control permissions. By leveraging Microsoft Azure AD groups, you can centralize user management and simplify onboarding. For additional assistance, contact PLAYipp Support.