Technical info

Configuration of Ethernet If no wifi is connected the screen will connect to Ethernet automatically  1. Press Home + 1888 fast on the remote. You may need to pull out the IR receiver on the backside of the monitor. 2. Chose network 3. Chose Ethernet. 4. Verify that Ethernet is enabled.  When it is enabled the screen will connect if there is no additional network configuration needed as static ip-addresses or such.  5. Press the back button 3 times.  Configuration of Wifi 1. Press Home + 1888 fast on the remote. (You may need to pull out the IR receiver on the  side of the tv) 2. Chose Network 3. Chose Wi-Fi 4. Chose the network that you want to connect to and press OK  5. Enter a password if needed 6. If the correct password is entered The status if the connection shall be "connected". 7. Press the back button 3 times. 

OVERVIEW The PLAYipp digital signage platform operates on enterprise-grade infrastructure designed to meet the stringent security, availability, and data sovereignty requirements of Nordic public sector organizations and EU-based private enterprises. With over a decade of experience in developing digital signage solutions, PLAYipp has constructed a hosting architecture that prioritizes operational resilience, data protection, and regulatory compliance while maintaining optimal performance for mission-critical communication systems. DATACENTER INFRASTRUCTURE PRIMARY DATACENTER AND CERTIFICATION Our primary infrastructure is strategically located in Stockholm, Sweden, hosted by our ISO 27001 certified partner Glesys AB. This Swedish location ensures full compliance with Nordic and European data protection regulations, including GDPR requirements, providing the data sovereignty assurances necessary for public sector and regulated private sector deployments. Our infrastructure deployment encompasses: * Dedicated VMWare vCloud Environment - Dedicated resources in a shared hosting environment alleviating shared hosting concerns. Underlying storage is fully encrypted at rest, and disks are destroyed on site at the hosting facilities. * Dedicated Physical Servers - Some components are hosted on dedicated hardware for predictable performance and large storage capabilities. * S3-Compatible Object Storage - Scalable storage with built-in redundancy for media assets and configuration data. Storage is fully encrypted at rest and disks are destroyed on site at the hosting facilities. GEOGRAPHIC REDUNDANCY AND BACKUP INFRASTRUCTURE Our backup infrastructure operates in a separate datacenter in Falkenberg, Sweden, providing critical geographic separation from the primary Stockholm facility. Key backup characteristics include: * Automated Backup Operations - Executed every hour, providing a maximum 60-minute data loss window * LUKS Full Disk Encryption - All backup data encrypted at rest for comprehensive security * SSL-Encrypted Transfer - Data protected during transmission between datacenters * Secure Architecture - Backup servers initiate transfers and never execute code from production systems * Dedicated Backup Servers - Purpose-built infrastructure with no other functions PLAYipp is actively evaluating secondary datacenter locations to enhance geographic redundancy while maintaining data sovereignty within appropriate jurisdictions. NETWORK SECURITY ARCHITECTURE PERIMETER PROTECTION All network traffic traverses redundant external firewall infrastructure before reaching internal systems. Our firewalls implement: * Primary/Replica Configuration - Automatic failover using CARP (Common Address Redundancy Protocol) * State Replication - Connections remain uninterrupted during failover events * Comprehensive Security Policy Enforcement - Protection against unauthorized access and network-level threats * Automatic IP banning - Suspicious traffic is immediately banned COMMUNICATION SECURITY All communication between PLAYipp services and client systems occurs exclusively over HTTPS connections, ensuring that configuration data, authentication credentials, and content remain protected during transmission. The majority of client traffic routes through our load balancing proxy infrastructure for intelligent traffic distribution and security inspection. NETWORK REQUIREMENTS Media player devices require outbound connectivity only on specific TCP ports: * Port 80 (HTTP) - For non-encrypted web content and system time synchronization * Port 443 (HTTPS) - Primary encrypted channel for content, configuration, and status reporting All connectivity is strictly outbound to subnet 192.165.76.0/23, eliminating the need for inbound firewall rules at customer locations and significantly simplifying network security management. APPLICATION LAYER ARCHITECTURE LOAD BALANCING AND HIGH AVAILABILITY PLAYipp operates paired load balancing proxy servers in primary/failover configuration, continuously monitoring backend server health and automatically routing traffic away from failed or degraded servers. Our infrastructure follows key principles: * Stateless Server Design - Enables straightforward horizontal scaling and simplified failover * 50% Capacity Resilience - System maintains full operational capability with 50% capacity loss * Automatic Failover - Self-healing capability without manual intervention * Regular Failover Testing - Validated during system update cycles DATABASE ARCHITECTURE Our hybrid database approach utilizes both SQL and NoSQL technologies with stringent access control: * Role-Based Access Control - Each service receives only required permissions * Unique Server Credentials - IP-address restricted, enabling secure server decommissioning * Single-Primary, Multiple-Replica Topology - Optimized for split-brain resilience * Distributed Read Operations - Load balanced across replica servers for maximum throughput MULTI-TENANT SECURITY DATA ISOLATION ARCHITECTURE As a multi-tenant SaaS platform, tenant data isolation is paramount. Our approach includes: * Mandatory Code Review - All changes undergo manual review before production deployment * Security-Focused Review Process - Emphasis on tenant separation, SQL injection prevention, XSS prevention, and other OWASP Top 10 considerations * Redundant Tenant Identification - All database tables with customer data include redundant tenant identifier fields * Defense in Depth - Multiple layers of protection against cross-tenant data exposure ANNUAL PENETRATION TESTING PLAYipp engages independent third-party security firms (currently Secify AB) for comprehensive annual penetration testing utilizing: * Gray Box Testing - Simulating sophisticated attackers with limited insider knowledge * Automated Security Scanning - Comprehensive vulnerability identification * OWASP Top 10 Framework - Targeting critical web application security risks OPERATIONAL SECURITY ENVIRONMENT SEPARATION Production and development environments maintain architectural separation with staged release management. Changes progress through multiple staging environments before reaching production, enabling issue identification in increasingly realistic conditions. IDENTITY AND ACCESS MANAGEMENT Centralized identity management controls: * SSH Access - Command-line administrative access * Sudo Privilege Management - Granular control over privileged commands.  * VPN Connectivity - Secure remote access Comprehensive Logging - All authentication activities and sudo commands are logged centrally with daily security team review during business days. INFRASTRUCTURE AUTOMATION PLAYipp utilizes Red Hat Ansible for automated operations with approximately 90% of procedures fully automated. Our infrastructure policy mandates that no new systems may be deployed without corresponding automation, ensuring operational consistency and rapid disaster recovery. MEDIA PLAYER SECURITY HARDENED ARCHITECTURE PLAYipp's PLAYport media players operate on hardened Android-based firmware stripped of unnecessary network services, reducing the attack surface available to potential attackers. PULL-BASED COMMUNICATION MODEL Media players implement a security-conscious "pull" architecture, initiating all communication with PLAYipp cloud services. This provides: * No Inbound Firewall Rules Required - Customer networks need not allow inbound connections * Reduced Attack Surface - No exposed network services * Network Resilience - Devices continue displaying cached content during connectivity interruptions CENTRALIZED UPDATE MANAGEMENT PLAYipp centrally manages all media player software updates, ensuring devices consistently run the latest stable firmware releases. This eliminates operational burden while ensuring security patches are consistently deployed across all devices.   --------------------------------------------------------------------------------   Summary PLAYipp's hosting architecture reflects our commitment to operational excellence, security best practices, and the specific requirements of Nordic public sector organizations and regulated private sector enterprises. Our infrastructure continues to evolve through ongoing investment in security capabilities, redundancy improvements, and operational automation, ensuring the platform remains well-positioned to serve mission-critical communication needs.  

Learning every model, versions, and specifications can be challenging. To save you the trouble, we have created a list of Voxicon displays that we have registered, approved, and support for use with PLAYipp.  As Voxicon keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which models you can use with PLAYipp. Please note that the intent is to save you time. The following list of models supports the installation of the PLAYipp app. Your browser's search function (CTRL+F) can quickly find a specific model here. 🔗 Voxicon DC-XPAP (Recommended) * DC55XPAP, DC65XPAP, DC75XPAP. 🔗 Voxicon DC-UHPAP (Recommended) * DC155UHPAP, DC165UHPAP, DC175UHPAP, DC186UHPAP, DC198UHPAP. PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL). If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.

Learning every model, versions, and specifications can be challenging. To save you the trouble, we have created a list of Vestel displays that we have registered, approved, and support for use with PLAYipp.  As Vestel keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which models you can use with PLAYipp. Please note that the intent is to save you time. The following list of models supports the installation of the PLAYipp app. Your browser's search function (CTRL+F) can quickly find a specific model here. 🔗 Vestel PN-D (Recommended) * PN-D: PN43D, PN50D, PN55D, PN65D. 🔗 Vestel PR-D * PR-D: PR43D, PR50D, PR55D, PR65D. 🔗 Vestel PF-D * PF-D: PF43D, PF50D, PF55D, PF65D.  🔗 Vestel XD-D * XD-D: XD75D, XD86D. 🔗 Vestel XN-D * XN-D: XN75D, XN86D, XN98D. 🔗 Vestel XF-D * XF-D: XF98D. PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL). If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.

Learning every model, versions, and specifications can be challenging. To save you the trouble, we have created a list of Philips' displays that we have registered, approved, and support for use with PLAYipp.  As Philips keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which models you can use with PLAYipp. Please note that the intent is to save you time. The following list of models supports the installation of the PLAYipp app. Your browser's search function (CTRL+F) can quickly find a specific model here. 🔗 Philips 4560D (Recommended) * 4560D: 32BDL4560D, 43BDL4560D, 50BDL4560D, 55BDL4560D, 65BDL4560D, 75BDL4560D, 86BDL4560D, 98BDL4560D. 🔗 Philips 4550D (Recommended) * 4550D: 32DBL4550D, 43DBL4550D, 50DBL4550D, 55DBL4550D, 65DBL4550D, 75DBL4550D, 86DBL4550D, 98DBL4550D.  🔗 Philips 5051T (Recommended) * 5051T: 10BDL5051T. 🔗 Philips 3650Q * 3650Q: 32BDL3650Q, 43BDL3650Q, 50BDL3650Q, 55BDL3650Q, 65BDL3650Q, 75BDL3650Q, 86BDL3650Q, 98BDL3650Q. 🔗 Philips 4050D * 4050D: 43BDL4050D, 49BDL4050D, 55BDL4050D, 65BDL4050D.   🔗 Philips 4051D * 4051D: 32BDL4051D, 43BDL4051D, 49BDL4051D, 55BDL4051D.  🔗 Philips 4150D * 4150D: 49DBL4150D, 55DBL4150D, 65DBL4150D, 75DBL4150D, 86DBL4150D, 98DBL4150D.  🔗 Philips 3351T * 3351T: 10BDL3351T.  🔗 Philips 4551T * 4551T: 10BDL4551T.  🔗 Philips 4151T * 4151T: 10BDL4151T.  🔗 Philips 4051T * 4051T: 43BDL4051T, 55BDL4051T.  🔗 Philips 3051T (Supported. Not recommended) * 3051T: 10BDL3051T. 🔗 Philips 3550Q (Supported. Not recommended) * 3550Q: 55BDL3550Q. 🔗 Philips 5055P (Supported. Not recommended) * 5055P: 42BDL5055P, 49BDL5055P, 55BDL5055P.   🔗 Philips 5057P (Supported. Not recommended) * 5057P: 42BDL5057P, 49BDL5057P, 55BDL5057P.  PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL). If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.  

You can access the screen settings by clicking on a screen in the screen list. Here you can configure and manage your screen. Here's a guide to all available features. Basic Information Screen name Give your screen a descriptive name that makes it easy to identify, such as "Entrance", "Conference Room 1", or "Reception". This name appears in the overview and makes it easier to manage multiple screens. Location Select which location the screen is connected to. You create locations from the screen menu in PLAYipp. Click "Edit" to connect the screen to another existing location. Layout Select which layout should be displayed on the screen. The layout determines how content is organized and presented. Subscription Select which subscription the screen should be connected to. The number shows which subscription is active and how many are available (e.g., 2/5). Address Displays the address for the screen. This information is automatically retrieved from the screen location you have selected under Location. Notes A field where you can add your own notes about the screen, such as contact information, special instructions, or technical details. Screen active Activate or deactivate the screen. Note: When you deactivate a screen, it will disconnect from the subscription and display a message that it is not connected to any subscription. Rotate screen 180° If you have accidentally mounted the screen upside down, you can activate this function to flip the content right side up. This is easier than physically dismounting and remounting the screen. Note: This function is only supported by certain screen models. Use external storage Enables the use of a USB memory device to extend the storage capacity on the screen. This allows the screen to store more content locally. Content still needs to be uploaded through PLAYipp as usual. Note: This function is not supported by all devices. If "Unsupported" is displayed, your device lacks support for external storage. Time zone Activate this if you need to change the time zone for the screen. Central European Time is used by default. This affects how scheduled events and time-based content are displayed. Note: This function is only supported by certain screen models. If it's not possible to change the time zone here, you must adjust the setting directly on the screen using the remote control. Override global settings Allows you to customize restart schedule and energy saving mode specifically for this screen, instead of using the global settings that apply to all screens. SCREEN DETAILS This section displays technical information and status for your screen. The information shown here is the latest data that was sent to the server from the screen. If the screen hasn't synced in a while, the information may be outdated. Check "Latest contact with server" to see when the screen last communicated with the server. Here you can see: General * Screen ID: The screen's unique identifier, which is one of the MAC addresses (either WiFi or Ethernet)  * Device type: Type of hardware (e.g., PLAYport HD 3288-5) * Serial number: The device's serial number * Revision: Software version * Activation date: Date when the screen was activated * The screen's time:  Current Time on the screen * Uptime - hardware: How long the device has been running without restart * Uptime - software: How long the software has been running without restart Network Information: * Latest contact with server: The last time the screen communicated with the server * Host name: The network name for the device * Ethernet MAC: MAC address of the Ethernet network card * Wifi MAC: MAC address of the WiFi network card * IP address: The screen's IP address on the network * Wifi signal strength: The strength of the WiFi signal in percent * SSID: The name of the wireless network the screen is connected to Display and Performance: * Resolution: Output resolution (e.g., 1920x1080) * Memory: How much of the working memory is used Storage and Software: * Storage: How much of the storage space is used * Installer: Version number for the installer app * System provider: Version number for the system provider app * Launcher: Version number for the launcher app * Resources: Version of resource management app * Media unit: Version of content management app Tips * Keep screen names and location info updated to facilitate administration * Check WiFi signal strength regularly - low signal strength (below 40%) can cause problems * If "Latest contact with server" shows an old time, it may indicate connection problems * High memory usage (over 80%) can affect performance * Keep in mind that certain functions such as screen rotation and time zone changes are only supported by certain screen models Need help with screen settings? Contact our support!

Learning all webOS signage models, versions, and specifications can be challenging. To save you the trouble, we have created a list of the LG displays that we have registered, approved, and support for use with PLAYipp. The source of all LG information is the LG webOS Signage Website that we recommend you check out. As LG keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which LG models you can use with our app. Please note that the intent is to save you time. UNDERSTANDING THE MODEL NAMING RULES Your browser's search function (CTRL+F) can quickly find a specific model here. 🔗WEBOS SIGNAGE 6.0 (RECOMMENDED) Standalone: * UH7N-E: 43UH7N-E, 49UH7N-E, 55UH7N-E, 65UH7N-E * UH7J-H: 43UH7J-H, 49UH7J-H, 55UH7J-H, 65UH7J-H * UL3J-M: 43UL3J-M, 50UL3J-M, 55UL3J-M * UL3J-E: 43UL3J-E, 50UL3J-E, 55UL3J-E, 65UL3J-E, 75UL3J-E * UL3J-B: 43UL3J-B, 50UL3J-B, 55UL3J-B, 65UL3J-B, 75UL3J-B, 86UL3J-B * UH5J-H: 43UH5J-H, 49UH5J-H, 55UH5J-H, 65UH5J-H, 75UH5J-H, 86UH5J-H, 98UH5J-H * UH5N-E: 43UH5N-E, 49UH5N-E, 55UH5N-E, 65UH5N-E * UM5N-H: 43UM5N-H, 49UM5N-H, 55UM5N-H, 65UM5N-H * SM5J-B: 32SM5J-B Stretch: * BH5F-M: 86BH5F-M 🔗WEBOS SIGNAGE 4.1 Standalone: * SM3G: 22SM3G * UL3G: 49UL3G, 55UL3G, 65UL3G, 88UL3G * UH5F-H: 43UH5F-H, 49UH5F-H, 55UH5F-H, 65UH5F-H Window Facing: * XS4J-B: 49UH5F-H, 55UH5F-H 🔗WEBOS SIGNAGE 4.0 LED: * LAEC015 Stretch: * BH7F: 88BH7F Standalone: * LAA015F * SH7E: 43SH7E, 49SH7E, 55SH7E * SM5KE: 32SM5KE, 43SM5KE, 49SM5KE, 55SM5KE * UH5E: 49UH5E, 55UH5E, 65UH5E, 75UH5E, 86UH5E, 98UH5E * UM3E: 75UM3E, 86UM3E, 98UM3E * UH5PE: 86UH5PE * UH5F-H: 75UH5F-H, 86UH5F-H, 98UH5F-H * VH7E: 49VH7E, 55VH7E * VM5E: 49VM5E, 55VM5E * VL7F-A: 49VL7F-A, 55VL7F-A Video Wall: * SVH7F: 55SVH7F * SVH7PF: 55SVH7PF * SVH7PF-H: 55SVH7PF-H Outdoor: * XE4F-M: 49XE4F-M, 55XE4F-M Box:  * WP400 🔗WEBOS SIGNAGE 3.2 Wallpaper: * EG5CD: 55EG5CD * EJ5D: 55EJ5D Standalone: * EJ5E-B: 55EJ5E-B, 65EJ5E-B * EG5CE: 55EG5CE * EV5E: 65EV5E * SM5D: 32SM5D, 43SM5D, 49SM5D, 55SM5D, 65SM5D * SM5KD: 32SM5KD, 43SM5KD, 49SM5KD, 55SM5KD, 65SM5KD Standalone Touch: * TA3E: 32TA3E, 43TA3E, 49TA3E, 55TA3E, 86TA3E * TC3D: 55TC3D, 65TC3D, 75TC3D Video Wall: * SVH7E: 55SVH7E * VL5D: 49VL5D * VL5PF: 49VL5PF * VX1D: 55VX1D Box: * WP320 🔗WEBOS SIGNAGE 3.0 (NOT RECOMMENDED) Standalone: * LS73C: 42LS73C, 49LS73C, 55LS73C * LS75C: 42LS75C, 49LS75C, 55LS75C * LS73D: 42LS73D, 49LS73D, 55LS73D * SM3C: 43SM3C, 49SM3C, 55SM3C * SM5C: 32SM5C, 43SM5C, 49SM5C, 55SM5C, 65SM5C * SM5KC: 32SM5KC, 43SM5KC, 49SM5KC, 55SM5KC, 65SM5KC * XF3C: 75XF3C * XS2D: 49XS2D * XF3D: 49XF3D, 55XF3D Standalone Touch: * TC3CD: 55TC3CD * TC3D: 55TC3D Window Facing: * XS2C: 75XS2C * XS2E: 49XS2E, 55XS2E, 75XS2E * XS4F-B: 49XS4F-B, 55XS4F-B Open Frame:  * XF3E-B: 49XF3E-B, 55XF3E-B * XF3ES: 49XF3ES, 55XF3ES, 75XF3ES Outdoor: * XEB3E: 49XEB3E PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL), or even newer models in the market with similar names. We use information from the LG webOS Signage Website. If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.  

Some customers experience that their Samsung or LG SoC displays do not stay on the selected HDMI input. The screen may keep switching back to the PLAYipp app, which makes it impossible to fully use Auto Source Priority or to manually switch between HDMI sources. Why this happens By default, the PLAYipp app uses a built-in watchdog to ensure the screen always comes back online. On some displays, this can override the screen’s own input logic. Solution This screen/player behaviour can be adjusted using an internal configuration available to PLAYipp support agents. Customers cannot change this setting themselves, but our support team can. If you need your screen to stay on Auto Source Priority or allow manual HDMI switching, please contact us on support@playipp.com, phone or chat. Please have your Screen ID or screen name, and the account it belongs to ready for the screens you want us to adjust. We will then add the watchdog=0 configuration to experimental options for you.

Learning every model, versions, and specifications can be challenging. To save you the trouble, we have created a list of the Samsung displays that we have registered, approved, and support for use with PLAYipp. The source of all Samsung information is the Samsung Display Solutions website that we recommend you check out. As Samsung keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which Samsung models you can use with PLAYipp. Please note that the intent is to save you time. The following list of models supports the installation of the PLAYipp app. Your browser's search function (CTRL+F) can quickly find a specific model here.   🔗Tizen 8.0 (BETA) Standalone: OM32DX Outdoor: OH46DX, OH55DX 🔗Tizen 7.0 (SSSP11) (Recommended)  Standalone: * Basic: QB24C, QB43C, QB50C, QB55C, QB65C, QB75C, QB85C * Mid-range: QM32C, QM43C, QM50C, QM55C, QM65C, QM75C, QM85C * High-end: QH43C, QH50C, QH55C, QH65C, QH75C 🔗Tizen 6.5 (SSSP10) (Recommended) Standalone: * Basic: QB43B, QB50B, QB55B, QB65B, QB75B * Mid-range: QM43B, QM50B, QM55B, QM65B, QM75B * High-end: QH43B, QH50B, QH55B, QH65B, QH75B 🔗Tizen 5.0 (SSSP7)  Window Facing: OM75A, OM46B, OM55B, OM55N-S, OM55N-DS Outdoor: OH75A, OH25B, OH46B-S, OH55A-S 🔗Tizen 4.0 (SSSP6)  Standalone:  * QBN: QB43N, QB49N, QB55N, QB65N, QB75N * QBR: QB13R, QB24R, QB43R, QB49R, QB50R, QB55R, QB65R, QB75R, QB85R, QB98R * QBR-N: QB55R-N, QB65R-N, QB75R-N * QEN: QE82N * QMN: QM43N, QM49N, QM55N, QM65N, QM75N * QMR: QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R * QHR: QH43R, QH49R, QH55R, QH65R, QH75R Standalone Touch: QB13R-T, QM32R-T, QM55R-T Outdoor: OH85N, OH85N-D, OH46F, OH55F, OH75F Videowall: VM46R-U Stretch: SH37R 🔗Tizen 3.0 (SSSP5) (Not recommended) Standalone:  * DBJ: DB43J, DB49J * QBH: QB65H, QB75H * QMH: QM49H, QM55H, QM65H * OHH: OH55H, OH65H * PMF-BC: PM55F-BC Outdoor & Window: OH46F, OH55F, OH75F, OH85F Outdoor: OM46F, OM55F, OM75F, OM32H 🔗Tizen 2.4 (SSSP4) (Not recommended)  * PMH: PM32H, PM43H, PM49H, PM55H * PHF: PH43F, PH49F, PH55F * PMF-BC: PM32F-BC, PM43F-BC PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL). We use information from Samsung Display Solutions website. If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.  

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our function matrix. The Sync process The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYports runs a custom version of Android. The units are built from the ground up around a secure Linux kernel, and all unnecessary network services are removed. The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Resolution PLAYport HD supports full HD resolution with a maximum image quality of 1920x1080 pixels in landscape format or 1080x1920 pixels in portrait format. Physical Specifications Dimensions 46x21x109mm Weight 57g Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)  Cables in the box Item Cable Length HDMI adapter 20cm Universal Power Adapter 300cm Power The EIAJ-02 (Electronic Industries Association of Japan Standard 02) is a DC plug specification for power supplies with voltage ratings between 3.15V and 6.3V. The specifications are: 4.0 mm OD (Outer Diameter: 4.0 mm) 1.7 mm ID (Inner Diameter: 1.7 mm) We(PLAYipp support) have tested as an alternative https://www.kjell.com/se/produkter/el-verktyg/natadaptrar-nataggregat/acdc-natadaptrar/fast-utspanning/luxorparts-switchad-natadapter-5-v-dc-15-w-p45180

Wired connection (Ethernet) NOTE! If Wi-Fi is activated Ethernet will be turned of on the media player. 1. Connect the Ethernet cable to the PLAYport 2. Start the media player. If the media player displays 3 green circles when it starts. If 3 green circles shows the media player have connection to PLAYipps servers. 3. If the media player don't have connect after this you need to troubleshoot your connection. read our article about troubleshooting here: PLAYport - Troubleshooting your network  4. An activation code will be visible or it will start to sync if the unit is already activated.  Read the article about Activation code  for information about how you activate the unit with a activation code. Wireless connection (Wi-Fi) Wi-Fi needs to be configured on every PLAYport and is easily done with a keyboard 1. Enter the network manager by connecting a keyboard and pressing F2. Verify that the wifi name (SSID) hasn't changed. Verify that the correct SSID and password is configured correctly. Exit the menu by pressing ESC or save with F5 2. Enable Wireless 3. Choose the Wi-Fi network that you want to connect to. 4. Fill in a password if it is needed 5. Press F5 to restart the PLAYport If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers   6. If the media player don't have connect after this you need to troubleshoot your connection. read our article about troubleshooting here: Link  7. An activation code will be visible or it will start to sync if the unit is already activated.  Read the article about Activation code for information about how you activate the unit with a activation code.

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. Configuration of Wifi 1. Click Settings on the remote  2. Choose General 3. Choose Network 4. Choose Wi-Fi Connection. 5. Choose the network that you want to connect to 6. Enter a password if needed. 7. Go back once. A Status message will appear if the player is successfully connected to the internet.  8. Exit the menus with the back button.

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. Configuration of Wifi 1. Click Settings on the remote  2. Choose All settings 3. Choose Network 4. Choose Wi-Fi Connection. 5. Choose the network that you want to connect to 6. Enter a password if needed. 7. Go back once. A Status message will appear if the player is successfully connected to the internet.  8. Exit the menus with the back button.

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. 2. Click Yes when the screen asks you if you want to configure the network Skärmen kommer att testa anslutningen om anslutningen fungerar eller ej. 3. Click OK 4. Back and press home and start URL Launcher  Configuration of Wifi 1. Click Home on the remote  2. Choose Networkstatus 3. Choose Network settings 4. Choose Wireless under Network type 5. Choose the network that you want to connect to 6. Enter a password if needed. The Screen will test the connection and if everything is done correctly the screen will be connected to the network. 7. Click OK 8. Back and press home and start URL Launcher 

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYports runs a custom version of Android.  The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servrers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. The Sync process PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated: A Player (unit) must never receive any kind of data, no exceptions. The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYin LG runs a custom version LGs webos software. The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80– HTTP: To let the unit show web pages as media objects and to set the time. 443– HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. The Sync process PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated: A Player (unit) must never receive any kind of data, no exceptions. The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi:The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYin Samsung runs a custom version Samsung smart signage platform.  The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

NOTE! Not all screens support all features. Click on the link below to see a list of what features each screen supports PLAYipp function matrix Below you can find a list with all of the compatible screens that support PLAYin. If your screen is not listed below you can use one of our external media players instead. Supported PLAYin screens