Technical info

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our function matrix. The Sync process The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYports runs a custom version of Android. The units are built from the ground up around a secure Linux kernel, and all unnecessary network services are removed. The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Resolution PLAYport HD supports full HD resolution with a maximum image quality of 1920x1080 pixels in landscape format or 1080x1920 pixels in portrait format. Physical Specifications Dimensions 46x21x109mm Weight 57g Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255)  Cables in the box Item Cable Length HDMI adapter 20cm Universal Power Adapter 300cm Power The EIAJ-02 (Electronic Industries Association of Japan Standard 02) is a DC plug specification for power supplies with voltage ratings between 3.15V and 6.3V. The specifications are: 4.0 mm OD (Outer Diameter: 4.0 mm) 1.7 mm ID (Inner Diameter: 1.7 mm) We(PLAYipp support) have tested as an alternative https://www.kjell.com/se/produkter/el-verktyg/natadaptrar-nataggregat/acdc-natadaptrar/fast-utspanning/luxorparts-switchad-natadapter-5-v-dc-15-w-p45180

NOTE! Not all screens support all features. Click on the link below to see a list of what features each screen supports PLAYipp function matrix Below you can find a list with all of the compatible screens that support PLAYin. If your screen is not listed below you can use one of our external media players instead. Supported PLAYin screens

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. The Sync process PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated: A Player (unit) must never receive any kind of data, no exceptions. The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi:The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYin Samsung runs a custom version Samsung smart signage platform.  The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. The Sync process PLAYipp was created with two base concepts in mind, ease of use and security. Since network security is often vital in the customer’s daily operations they have to trust that PLAYipp doesn’t spread viruses or house any kind of security risks. This must be ensured while the product is still easy to use and install. To achieve these goals the following principle was instated: A Player (unit) must never receive any kind of data, no exceptions. The units fetch the data they need instead of having it pushed to them. This ensures that PLAYipp can deliver a secure service without letting any functionality suffer. To make this work, all units connect to the PLAYipp server, where it (securely) receives all the information it needs; what should be played, when it should play etc. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYin LG runs a custom version LGs webos software. The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80– HTTP: To let the unit show web pages as media objects and to set the time. 443– HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

Function matrix What is even a function matrix you wonder? Well, on this page we have listed our most common screen types and which functions and features play best with PLAYipp's software. In this list, we have listed what different screens can and cannot do. Click here to take a look at our comparison matrix. Internet & downtime The units are connected to the Internet when they fetch updates and media, but they continue to show downloaded material even if the Internet connection is temporarily unavailable. Network Wi-Fi: The Players support Wi-Fi encrypted with WPApsk, WPA2-psk (recommended) and WEP. They also support unencrypted Wi-Fi. Wired: For a more solid connection you are recommended to connect the Player to a wired Internet connection Proxy: The Players support using a proxy server. You just need to supply your proxy information (URL and port number). IP: The Player can use a static IP address or DHCP. For static IP – supply your IP address (including netmask, gateway and at least one DNS server). Encryption: All customer data is sent encrypted through HTTPS Technical information PLAYports runs a custom version of Android.  The units never receive data via PUSH or similar services; rather they fetch all data through HTTPS. This makes the system robust and secure. The built in one-click-update function of the unit software ensures that the units are always up to date with the latest security updates and PLAYipp software versions. Servrers The PLAYipp servers are located in Gävle and Stockholm. Backup of customer data is being made every 30 minutes. Even if the servers would suffer downtime, your Players will continue to work as usual. Ports The Players use the following outbound TCP-ports to connect to our server: 80 – HTTP: To let the unit show web pages as media objects and to set the time. 443 – HTTPS: To contact the server and download information and media. Port 80 and 443 must at least be open to the address span of: 192.165.76.0/24 and 192.165.77.0/24 (192.165.76.0 - 192.165.77.255) 

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. 2. Click Yes when the screen asks you if you want to configure the network Skärmen kommer att testa anslutningen om anslutningen fungerar eller ej. 3. Click OK 4. Back and press home and start URL Launcher  Configuration of Wifi 1. Click Home on the remote  2. Choose Networkstatus 3. Choose Network settings 4. Choose Wireless under Network type 5. Choose the network that you want to connect to 6. Enter a password if needed. The Screen will test the connection and if everything is done correctly the screen will be connected to the network. 7. Click OK 8. Back and press home and start URL Launcher 

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. Configuration of Wifi 1. Click Settings on the remote  2. Choose All settings 3. Choose Network 4. Choose Wi-Fi Connection. 5. Choose the network that you want to connect to 6. Enter a password if needed. 7. Go back once. A Status message will appear if the player is successfully connected to the internet.  8. Exit the menus with the back button.

Configuration of Ethernet 1. Connect the network cable to the back of the screen. A message will be displayed that you have connected a cable. Configuration of Wifi 1. Click Settings on the remote  2. Choose General 3. Choose Network 4. Choose Wi-Fi Connection. 5. Choose the network that you want to connect to 6. Enter a password if needed. 7. Go back once. A Status message will appear if the player is successfully connected to the internet.  8. Exit the menus with the back button.

Wired connection (Ethernet) NOTE! If Wi-Fi is activated Ethernet will be turned of on the media player. 1. Connect the Ethernet cable to the PLAYport 2. Start the media player. If the media player displays 3 green circles when it starts. If 3 green circles shows the media player have connection to PLAYipps servers. 3. If the media player don't have connect after this you need to troubleshoot your connection. read our article about troubleshooting here: PLAYport - Troubleshooting your network  4. An activation code will be visible or it will start to sync if the unit is already activated.  Read the article about Activation code  for information about how you activate the unit with a activation code. Wireless connection (Wi-Fi) Wi-Fi needs to be configured on every PLAYport and is easily done with a keyboard 1. Enter the network manager by connecting a keyboard and pressing F2. Verify that the wifi name (SSID) hasn't changed. Verify that the correct SSID and password is configured correctly. Exit the menu by pressing ESC or save with F5 2. Enable Wireless 3. Choose the Wi-Fi network that you want to connect to. 4. Fill in a password if it is needed 5. Press F5 to restart the PLAYport If 3 green circles appears on the screen when it starts up in Health Status, the media player's network have connection to our servers   6. If the media player don't have connect after this you need to troubleshoot your connection. read our article about troubleshooting here: Link  7. An activation code will be visible or it will start to sync if the unit is already activated.  Read the article about Activation code for information about how you activate the unit with a activation code.

Configuration of Ethernet If no wifi is connected the screen will connect to Ethernet automatically  1. Press Home + 1888 fast on the remote. You may need to pull out the IR receiver on the backside of the monitor. 2. Chose network 3. Chose Ethernet. 4. Verify that Ethernet is enabled.  When it is enabled the screen will connect if there is no additional network configuration needed as static ip-addresses or such.  5. Press the back button 3 times.  Configuration of Wifi 1. Press Home + 1888 fast on the remote. (You may need to pull out the IR receiver on the  side of the tv) 2. Chose Network 3. Chose Wi-Fi 4. Chose the network that you want to connect to and press OK  5. Enter a password if needed 6. If the correct password is entered The status if the connection shall be "connected". 7. Press the back button 3 times. 

Learning every model, versions, and specifications can be challenging. To save you the trouble, we have created a list of the Samsung displays that we have registered, approved, and support for use with PLAYipp. The source of all Samsung information is the Samsung Display Solutions website that we recommend you check out. As Samsung keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which Samsung models you can use with PLAYipp. Please note that the intent is to save you time. The following list of models supports the installation of the PLAYipp app. Your browser's search function (CTRL+F) can quickly find a specific model here.   🔗Tizen 8.0 (Recommended) Standalone: OM32DX Outdoor: OH46DX, OH55DX 🔗Tizen 7.0 (SSSP11) (Recommended)  Standalone: * Basic: QB24C, QB43C, QB50C, QB55C, QB65C, QB75C, QB85C * Mid-range: QM32C, QM43C, QM50C, QM55C, QM65C, QM75C, QM85C * High-end: QH43C, QH50C, QH55C, QH65C, QH75C 🔗Tizen 6.5 (SSSP10) (Recommended) Standalone: * Basic: QB43B, QB50B, QB55B, QB65B, QB75B * Mid-range: QM43B, QM50B, QM55B, QM65B, QM75B * High-end: QH43B, QH50B, QH55B, QH65B, QH75B 🔗Tizen 5.0 (SSSP7)  Window Facing: OM75A, OM46B, OM55B, OM55N-S, OM55N-DS Outdoor: OH75A, OH25B, OH46B-S, OH55A-S 🔗Tizen 4.0 (SSSP6)  Standalone:  * QBN: QB43N, QB49N, QB55N, QB65N, QB75N * QBR: QB13R, QB24R, QB43R, QB49R, QB50R, QB55R, QB65R, QB75R, QB85R, QB98R * QBR-N: QB55R-N, QB65R-N, QB75R-N * QEN: QE82N * QMN: QM43N, QM49N, QM55N, QM65N, QM75N * QMR: QM32R, QM43R, QM49R, QM50R, QM55R, QM65R, QM75R, QM85R * QHR: QH43R, QH49R, QH55R, QH65R, QH75R Standalone Touch: QB13R-T, QM32R-T, QM55R-T Outdoor: OH85N, OH85N-D, OH46F, OH55F, OH75F Videowall: VM46R-U Stretch: SH37R 🔗Tizen 3.0 (SSSP5) (Not recommended) Standalone:  * DBJ: DB43J, DB49J * QBH: QB65H, QB75H * QMH: QM49H, QM55H, QM65H * OHH: OH55H, OH65H * PMF-BC: PM55F-BC Outdoor & Window: OH46F, OH55F, OH75F, OH85F Outdoor: OM46F, OM55F, OM75F, OM32H 🔗Tizen 2.4 (SSSP4) (Not recommended)  * PMH: PM32H, PM43H, PM49H, PM55H * PHF: PH43F, PH49F, PH55F * PMF-BC: PM32F-BC, PM43F-BC PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL). We use information from Samsung Display Solutions website. If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.  

Some customers experience that their Samsung or LG SoC displays do not stay on the selected HDMI input. The screen may keep switching back to the PLAYipp app, which makes it impossible to fully use Auto Source Priority or to manually switch between HDMI sources. Why this happens By default, the PLAYipp app uses a built-in watchdog to ensure the screen always comes back online. On some displays, this can override the screen’s own input logic. Solution This screen/player behaviour can be adjusted using an internal configuration available to PLAYipp support agents. Customers cannot change this setting themselves, but our support team can. If you need your screen to stay on Auto Source Priority or allow manual HDMI switching, please contact us on support@playipp.com, phone or chat. Please have your Screen ID or screen name, and the account it belongs to ready for the screens you want us to adjust. We will then add the watchdog=0 configuration to experimental options for you.

Learning all webOS signage models, versions, and specifications can be challenging. To save you the trouble, we have created a list of the LG displays that we have registered, approved, and support for use with PLAYipp. The source of all LG information is the LG webOS Signage Website that we recommend you check out. As LG keeps updating their product line with new models we will try our best to keep the list up to date, but note that this is article is in no way a limiting list for which LG models you can use with our app. Please note that the intent is to save you time. UNDERSTANDING THE MODEL NAMING RULES Your browser's search function (CTRL+F) can quickly find a specific model here. 🔗WEBOS SIGNAGE 6.0 (RECOMMENDED) Standalone: * UH7N-E: 43UH7N-E, 49UH7N-E, 55UH7N-E, 65UH7N-E * UH7J-H: 43UH7J-H, 49UH7J-H, 55UH7J-H, 65UH7J-H * UL3J-M: 43UL3J-M, 50UL3J-M, 55UL3J-M * UL3J-E: 43UL3J-E, 50UL3J-E, 55UL3J-E, 65UL3J-E, 75UL3J-E * UL3J-B: 43UL3J-B, 50UL3J-B, 55UL3J-B, 65UL3J-B, 75UL3J-B, 86UL3J-B * UH5J-H: 43UH5J-H, 49UH5J-H, 55UH5J-H, 65UH5J-H, 75UH5J-H, 86UH5J-H, 98UH5J-H * UH5N-E: 43UH5N-E, 49UH5N-E, 55UH5N-E, 65UH5N-E * UM5N-H: 43UM5N-H, 49UM5N-H, 55UM5N-H, 65UM5N-H * SM5J-B: 32SM5J-B Stretch: * BH5F-M: 86BH5F-M 🔗WEBOS SIGNAGE 4.1 Standalone: * SM3G: 22SM3G * UL3G: 49UL3G, 55UL3G, 65UL3G, 88UL3G * UH5F-H: 43UH5F-H, 49UH5F-H, 55UH5F-H, 65UH5F-H Window Facing: * XS4J-B: 49UH5F-H, 55UH5F-H 🔗WEBOS SIGNAGE 4.0 LED: * LAEC015 Stretch: * BH7F: 88BH7F Standalone: * LAA015F * SH7E: 43SH7E, 49SH7E, 55SH7E * SM5KE: 32SM5KE, 43SM5KE, 49SM5KE, 55SM5KE * UH5E: 49UH5E, 55UH5E, 65UH5E, 75UH5E, 86UH5E, 98UH5E * UM3E: 75UM3E, 86UM3E, 98UM3E * UH5PE: 86UH5PE * UH5F-H: 75UH5F-H, 86UH5F-H, 98UH5F-H * VH7E: 49VH7E, 55VH7E * VM5E: 49VM5E, 55VM5E * VL7F-A: 49VL7F-A, 55VL7F-A Video Wall: * SVH7F: 55SVH7F * SVH7PF: 55SVH7PF * SVH7PF-H: 55SVH7PF-H Outdoor: * XE4F-M: 49XE4F-M, 55XE4F-M Box:  * WP400 🔗WEBOS SIGNAGE 3.2 Wallpaper: * EG5CD: 55EG5CD * EJ5D: 55EJ5D Standalone: * EJ5E-B: 55EJ5E-B, 65EJ5E-B * EG5CE: 55EG5CE * EV5E: 65EV5E * SM5D: 32SM5D, 43SM5D, 49SM5D, 55SM5D, 65SM5D * SM5KD: 32SM5KD, 43SM5KD, 49SM5KD, 55SM5KD, 65SM5KD Standalone Touch: * TA3E: 32TA3E, 43TA3E, 49TA3E, 55TA3E, 86TA3E * TC3D: 55TC3D, 65TC3D, 75TC3D Video Wall: * SVH7E: 55SVH7E * VL5D: 49VL5D * VL5PF: 49VL5PF * VX1D: 55VX1D Box: * WP320 🔗WEBOS SIGNAGE 3.0 (NOT RECOMMENDED) Standalone: * LS73C: 42LS73C, 49LS73C, 55LS73C * LS75C: 42LS75C, 49LS75C, 55LS75C * LS73D: 42LS73D, 49LS73D, 55LS73D * SM3C: 43SM3C, 49SM3C, 55SM3C * SM5C: 32SM5C, 43SM5C, 49SM5C, 55SM5C, 65SM5C * SM5KC: 32SM5KC, 43SM5KC, 49SM5KC, 55SM5KC, 65SM5KC * XF3C: 75XF3C * XS2D: 49XS2D * XF3D: 49XF3D, 55XF3D Standalone Touch: * TC3CD: 55TC3CD * TC3D: 55TC3D Window Facing: * XS2C: 75XS2C * XS2E: 49XS2E, 55XS2E, 75XS2E * XS4F-B: 49XS4F-B, 55XS4F-B Open Frame:  * XF3E-B: 49XF3E-B, 55XF3E-B * XF3ES: 49XF3ES, 55XF3ES, 75XF3ES Outdoor: * XEB3E: 49XEB3E PLAYipp has no control over changes that may occur, models that may be discontinued/replaced, set as End of Life (EOL), or even newer models in the market with similar names. We use information from the LG webOS Signage Website. If you are considering purchasing you should verify with your distributor, retailer, or partner for more details on display features and specifications.