Migrate from Databeat to Playipp

First of - welcome! This page is created for you who have previously used the software Databeat and now want to try PLAYipp. Here we have gathered many good articles to help you get started in the best possible way! * Create a screen layout * Create a screen structure * Invite coworkers and manage user rights * Publish content * Create and publish text + image templates (Quicknotes) * Heartbeat As you are now migrating to PLAYipp, we know you may have some questions. To make it easier, we have compiled answers to the most common questions here! Create a brand identity in PLAYipp The first step for you as the first to log in to a new account in PLAYipp is to create a brand identity. By doing this, you can ensure that your screens follow the company's brand identity in terms of colors and fonts. To get started with this, you just need to follow the steps in this guide. In the webinar "Create a screen layout" that we have linked below, we also show you how to do this!   Create a screen layout The next step for you as the first to log in to a new account in PLAYipp is to create a screen layout! Here you can be creative and plan how you want your content to be displayed on the screen. You also have the option to upload your company's colors and fonts, so you can easily ensure that all your screens follow the company's graphic profile. Here you will find a link to an article about that! Here you can watch a webinar where we show how ro create a screenlayout:   Screen structure Next, we come to the step where you will create a screen structure to get an overview of where your screens are located geographically. This will also help you display the correct screen layout in the right place. Read how to do it here! Watch a webinar where we show how to do it here:   User rights and collaboration Do you want to invite your colleagues? In Databeat, you previously could work with different roles. In PLAYipp, you have the freedom to specify what permissions a user should have. If many of your colleagues should have the same permissions, we highly recommend that you create a user group! Read about our user rights here. Here you can watch a webinar where we go through the different settings:   Publish content Now it's time to publish content! In PLAYipp, you can publish different types of content to your screens. Choose which type of content you want to upload, and follow the steps here! Or watch this webinar where we show how to publish different types of content:   Create and publish templates for text and image In PLAYipp, we refer to the publishing of text and image together as Quicknotes. The advantage of using Quicknotes is that you can ensure that your message looks the same on each screen, regardless of who publishes it. To create a template, read this guide! To use a template, read this guide! Or watch this webinar:   Heartbeat - automatic notification if a screen goes offline Heartbeat is the feature that lets you know if one of your screens goes offline. To activate Heartbeat in PLAYipp, we recommend this article: Read the article here!  

The migration process 1. Report interest to cs@playipp.com. 2. We will contact you after assessing whether your account is ready for migration. If we're unable to migrate your account at the moment, you will be placed on a waiting list.  3. Your new account in PLAYipp will be set up and we will assist in transfering your hardware, content, and users from the Databeat to the PLAYipp. This is done at a time we agree on. 4. You are ready to start using PLAYipp! We strongly recommend that you sign up for our webinars and check out these articles to get the most out of the platform.  As you get ready to migrate to PLAYipp, we know you might have some questions. To make things easier, we’ve put together answers to the most common ones right here! If you do not find the answer to your specific question here, you are more than welcome to contact us, and we will do our best to answer your inquiry!   --------------------------------------------------------------------------------   General Information About the Databeat Platform What will happen with the DatabeatOMNI platform going forward? The DatabeatOMNI platform will continue to exist for a good while, ensuring that your needs are met in the PLAYipp platform as well. When can I migrate from Databeat to PLAYipp? Depending on which features you use and which hardware is in use, there may be some variations. If you're interested in migrating to the PLAYipp platform, please contact us, and we can explore the possibility of a transition in the near future. We estimate that we can begin migrating more customers during Q2 2025.   --------------------------------------------------------------------------------   Technical Questions About the Migration What will happen to my external Databeat players (OP3, OP3 V7, etc.)? Can I use them with PLAYipp, or do I need to buy new ones? You can keep your Databeat players and use them with PLAYipp, as long as they run at least Android version 7.1 or newer (purchased around 2017/2018 or later). Which screens are supported, and are there any limitations? We support most of the screens currently used with Databeat, including in PLAYipp. However, there may be some exceptions. Here you can find a full overview of the screens we support and any limitations: See supported screens here. What should I do if I have a screen that is not supported? In that case, you can use our external media player, which connects to your screen via HDMI. Contact your IT partner or the PLAYipp sales team for more information. Does PLAYipp support SSO (Single Sign-On)? In PLAYipp you can set up SSO for your organization using SAML. Will my screens continue to function without interruption during the transition? There will be a brief downtime of a few minutes while the PLAYipp application loads onto the hardware and replaces the Databeat application. Otherwise, we aim to ensure a seamless transition so that your screens do not experience prolonged interruptions. -------------------------------------------------------------------------------- Channels, Content, Locations, and Users Do I have to set up all locations and channels again in PLAYipp? We can assist you in setting up the account structure in PLAYipp to make the transition as smooth as possible. You also have the option to do it yourself if you wish to make changes. What happens to the content I already have in DatabeatOMNI? We can assist you in transferring content such as images, videos, and URLs from DatabeatOMNI to PLAYipp. Alternatively, you can start with a clean slate – the choice is yours. Note: Integrations/widgets in Databeat that are connected to internal systems will need to be set up again in PLAYipp. What widgets are available in PLAYipp? PLAYipp has a large library of various types of widgets. Read more about all integrations. How many users can I have in PLAYipp – and can I assign different permissions? In PLAYipp, you can have an unlimited number of administrators and users. You can also assign permissions to different functions and screens based on who the user is. -------------------------------------------------------------------------------- Functionality and Benefits What are the main differences between DatabeatOMNI and PLAYipp? You will have access to more integrations, the ability to build your own media library in PLAYipp, set up your own brand guide, receive automatic notifications if a screen goes offline, and much more! -------------------------------------------------------------------------------- Pricing and Agreement How long will I keep the same pricing? You will pay the same price in PLAYipp as with Databeat. Your existing licenses will be transferred and continue as before until renewal, so you won't need to pay extra for the transition. We reserve the right to adjust prices in line with general price increases. Will I incur any additional costs associated with migrating from Databeat to PLAYipp? No, in PLAYipp, we offer free support, and all features available in the PLAYipp platform are included in your license. What will happen to our existing Databeat agreement? If you have an agreement that deviates from the standard contract, we will discuss this with you before any potential migration to PLAYipp, in consultation with the customer. As with all software solutions, you accept our terms when purchasing a license. When transitioning to PLAYipp, you automatically accept PLAYipp's standard terms and conditions. Read more about them here: Terms of Use Terms of Service Privacy Policy -------------------------------------------------------------------------------- Training and Support How can I get training in PLAYipp? We offer many webinars, help articles, and one-on-one meetings for customers with more than 5 screens. Depending on the number of screens and the complexity of your current Databeat account, we will assess together how much time to allocate for training. This is done in collaboration with PLAYipp's Customer Success team. Will support be available in the same way as before? Support is available via chat, email, and phone, Monday to Friday from 08:00 to 16:30 – and, of course, support is free! -------------------------------------------------------------------------------- Long-Term Security How will you ensure that the transition is as smooth as possible? You have a dedicated Customer Success team ready to assist you. We will not migrate any customers without their approval. How will I stay updated as a customer of PLAYipp? We regularly send out newsletters with important information and updates. In addition, we host webinars almost every week throughout the year, focusing on both training and new features and topics.  

Your new PLAYipp account First we need to manage your new account for PLAYipp. Set up your screen structure, and prepare your activation code, to begin the process with players.  Installation of players  Internal players Internal players (Samsung, LG) can be moved from Databeat to PLAYipp by uninstalling the Databeat app, and installing the Playipp app.  * Factory reset your device. We recommend performing a factory reset of your device, but for a quick installation most devices enables you to uninstall Databeat's app through menu and change the custom app URL to download PLAYipp's app. * Samsung: Home - App Management / URL Launcher Settings. NB! The app cannot be running while performing this action. Restart your Samsung display. (Alternatively press: [Menu/Home - Exit] for Samsung TEP) Press the HOME button on the Samsung remote when the OMNIplay app is starting. (Starting up is when you see a grey-ish background with the DatabeatOMNI logo) Press EXIT on the Samsung remote when the Samsung toolbar has appeared.  * LG: Settings - EZ Settings - SI Server Setting - Fully Qualified Domain Name. * Install the PLAYipp app.  * Activate signage screen.  External players External players (OMNIplay3, OMNIplay4) are currently not supported. This process is expected to be ready in Q2 2025. Please contact support@databeat.net or cs@playipp.com with any inquiries.