The migration process
- Report interest to cs@playipp.com.
- We will contact you after assessing whether your account is ready for migration. If we're unable to migrate your account at the moment, you will be placed on a waiting list.
- Your new account in PLAYipp will be set up and we will assist in transfering your hardware, content, and users from the Databeat to the PLAYipp. This is done at a time we agree on.
- You are ready to start using PLAYipp! We strongly recommend that you sign up for our webinars and check out these articles to get the most out of the platform.
As you get ready to migrate to PLAYipp, we know you might have some questions. To make things easier, we’ve put together answers to the most common ones right here!
If you do not find the answer to your specific question here, you are more than welcome to contact us, and we will do our best to answer your inquiry!
General Information About the Databeat Platform
What will happen with the DatabeatOMNI platform going forward?
The DatabeatOMNI platform will continue to exist for a good while, ensuring that your needs are met in the PLAYipp platform as well.
When can I migrate from Databeat to PLAYipp?
Depending on which features you use and which hardware is in use, there may be some variations. If you're interested in migrating to the PLAYipp platform, please contact us, and we can explore the possibility of a transition in the near future.
We estimate that we can begin migrating more customers during Q2 2025.
Technical Questions About the Migration
What will happen to my external Databeat players (OP3, OP3 V7, etc.)? Can I use them with PLAYipp, or do I need to buy new ones?
You can keep your Databeat players and use them with PLAYipp, as long as they run at least Android version 7.1 or newer (purchased around 2017/2018 or later).
Which screens are supported, and are there any limitations?
We support most of the screens currently used with Databeat, including in PLAYipp. However, there may be some exceptions.
Here you can find a full overview of the screens we support and any limitations:
See supported screens here.
What should I do if I have a screen that is not supported?
In that case, you can use our external media player, which connects to your screen via HDMI. Contact your IT partner or the PLAYipp sales team for more information.
Does PLAYipp support SSO (Single Sign-On)?
In PLAYipp you can set up SSO for your organization using SAML.
Will my screens continue to function without interruption during the transition?
There will be a brief downtime of a few minutes while the PLAYipp application loads onto the hardware and replaces the Databeat application. Otherwise, we aim to ensure a seamless transition so that your screens do not experience prolonged interruptions.
Channels, Content, Locations, and Users
Do I have to set up all locations and channels again in PLAYipp?
We can assist you in setting up the account structure in PLAYipp to make the transition as smooth as possible. You also have the option to do it yourself if you wish to make changes.
What happens to the content I already have in DatabeatOMNI?
We can assist you in transferring content such as images, videos, and URLs from DatabeatOMNI to PLAYipp. Alternatively, you can start with a clean slate – the choice is yours.
Note: Integrations/widgets in Databeat that are connected to internal systems will need to be set up again in PLAYipp.
What widgets are available in PLAYipp?
PLAYipp has a large library of various types of widgets. Read more about all integrations.
How many users can I have in PLAYipp – and can I assign different permissions?
In PLAYipp, you can have an unlimited number of administrators and users. You can also assign permissions to different functions and screens based on who the user is.
Functionality and Benefits
What are the main differences between DatabeatOMNI and PLAYipp?
You will have access to more integrations, the ability to build your own media library in PLAYipp, set up your own brand guide, receive automatic notifications if a screen goes offline, and much more!
Pricing and Agreement
How long will I keep the same pricing?
You will pay the same price in PLAYipp as with Databeat. Your existing licenses will be transferred and continue as before until renewal, so you won't need to pay extra for the transition.
We reserve the right to adjust prices in line with general price increases.
Will I incur any additional costs associated with migrating from Databeat to PLAYipp?
No, in PLAYipp, we offer free support, and all features available in the PLAYipp platform are included in your license.
What will happen to our existing Databeat agreement?
If you have an agreement that deviates from the standard contract, we will discuss this with you before any potential migration to PLAYipp, in consultation with the customer.
As with all software solutions, you accept our terms when purchasing a license. When transitioning to PLAYipp, you automatically accept PLAYipp's standard terms and conditions. Read more about them here:
Terms of Use
Terms of Service
Privacy Policy
Training and Support
How can I get training in PLAYipp?
We offer many webinars, help articles, and one-on-one meetings for customers with more than 5 screens. Depending on the number of screens and the complexity of your current Databeat account, we will assess together how much time to allocate for training. This is done in collaboration with PLAYipp's Customer Success team.
Will support be available in the same way as before?
Support is available via chat, email, and phone, Monday to Friday from 08:00 to 16:30 – and, of course, support is free!
Long-Term Security
How will you ensure that the transition is as smooth as possible?
You have a dedicated Customer Success team ready to assist you. We will not migrate any customers without their approval.
How will I stay updated as a customer of PLAYipp?
We regularly send out newsletters with important information and updates. In addition, we host webinars almost every week throughout the year, focusing on both training and new features and topics.
