Frequently Asked Questions
Here you will find frequently asked questions and answers. Can't find what you're looking for? do not hesitate to contact us
- How to reset passwords in PLAYipp
- What is the recommended file format for picture and video?
- The screen turns off after loading PLAYipp
- Common error messages
- There is no sound coming from the screen?
- The image on the screen is rotated
- My objects are locked with a padlock, how do I unlock them?
- How to re-authenticate an integration
- How do i enable support access?
- Duplicate screen layout
- Beta tester - be the first to try the latest features!
- How do I switch between customer accounts in PLAYipp?
- Change language
- How to remove an integration in PLAYipp
- What does beta mean in the screen list?
- Why are there more objects on my screen than there are objects in the playlist?
- Why can't I preview certain links?
- Why is my screen showing the wrong time?
- How often does the Microsoft Calendar integration update on the screen?
- What is a private integration?
- Why does my player restart each night?
- How to adjust canvas size for Power BI dashboards in PLAYipp
- My screen has been disabled.
- How do I edit a QUICKnote in the playlist?
- How do i change between summer/winter time?
- How do i empty the trash can?
- Find Area Resolution
- How to delete a screen
- Factory reset